Our know-how in a blog.

How can we define IT Asset Management? What can ITAM do for your business? And what advantages can it bring? Let's find out. The correct definition of Asset Management Let's start from the basics and the correct definition of Asset Management, a concept widely used in...

CSM that is to say Customer Service Management The quality of Customer Service is an evaluation metric used to identify the success or lack of it of a company.When we talk about CSM we refer to the set of activities that govern relationships among customers, teams and...

What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool for your business? It is now well known what a CRM software is. What only few people know are the real benefits it brings in terms of...

What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let's see together what are the objectives and benefits of Enterprise Service Management. Definition To give a correct definition of Enterprise Service...

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective solution for companies? With this article, we will try to give an exhaustive answer to all the above...

What is a Help Desk software? What are the different types? How to choose the most functional service for your company's needs? What are the best 2022 Help Desk software.WHAT IS A HELP DESK SOFTWARE?The Help Desk is a tool used to automate the management of tickets...

How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks about the most used terminologies, the most useful features and the main benefits. What do we mean by ticketing system Before talking about...

This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at ExCel in London, 11-12 May. SITS brings together the best companies that offer ITSM solutions and...

Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your team works. Introducing a new software is a crucial step;...

SOME ADVICE TO IMPLEMENT THE SERVICE THE BEST WAY Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily basis. In this article, we are not only addressing companies in the services or trade...