How can we define IT Asset Management? What can ITAM do for your business? And what advantages can it bring? Let's find out. The correct definition of Asset...
Everything you need to know about Asset Management
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Help Desk
The ultimate Guide to choose a Customer Service software
CSM that is to say Customer Service Management The quality of Customer Service is an evaluation metric used to identify the success or lack of it of a...
Enterprise Service Management: characteristics and benefits
What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let's see together what are the objectives and...
What is a Customer Portal?
What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective...
The 10 best Help Desk Software 2022
What is a Help Desk software? What are the different types? How to choose the most functional service for your company's needs? What are the best 2022 Help...
Everything you need to know about ticketing systems
How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks about the most used...
SITS, the event for IT Service Management professionals
This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at...
How to choose a Service Desk Software
Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this...
The CMDB, how and why to implement it
Having the data of your infrastructure handy is essential. Let's see what the CMDB is, and what are techniques and tools to implement it. A BIT OF THEORY:...
How to optimize business processes with workflow
Workflow software: definition and features What is a workflow solution? How many types of workflows are there? What are their characteristics?Let's proceed in...