This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at...
SITS, the event for IT Service Management professionals
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Help Desk
How to choose a Service Desk Software
Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this...
The CMDB, how and why to implement it
Having the data of your infrastructure handy is essential. Let's see what the CMDB is, and what are techniques and tools to implement it. A BIT OF THEORY:...
How to optimize business processes with workflow
Workflow software: definition and features What is a workflow solution? How many types of workflows are there? What are their characteristics?Let's proceed in...
ITIL© software for ISO 20000 certification
Software for ITIL© management of ISO 20000 processesImplements ITIL©: a web platform to adopt ITIL© easilyIncident / Problem Management: centralized reporting...