CSM that is to say Customer Service Management The quality of Customer Service is an evaluation metric used to identify the success or lack of it of a...
The ultimate Guide to choose a Customer Service software
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Knowledge Base
10 good reasons to use a CRM solution
What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool for your business? It is now...
Enterprise Service Management: characteristics and benefits
What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let's see together what are the objectives and...
Why using a Human Resource Management Software
Managing Human Resources with a modern and integrated web portal brings numerous benefits. WHAT IS AN HR WEB PORTAL FOR? I was often involved in projects with...
What’s the difference between a Service Desk and a Help Desk?
All IT professionals, myself included, know what an IT Help Desk is. Many of us, in fact, have grown up providing assistance on hardware and software, or...
Creation of a Knowledge Base: features and benefits
Shared tool to create guides in an easily accessible web portal. KNOWLEDGE BASE IN A HELP DESK SOFTWARE What is a knowledge base management tool for? Let’s...