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Enterprise Service Management software.
Optimize company resources and offer a service to your employees.

START NOW FOR FREE

CRM  Software - Dashboard
CRM Software - Agenda
CRM Software - Task, Calls and Events



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Enterprise Service Management software

Optimize Business Processes
Offer a tool to better manage internal Services

Your company is like an organism, whose parts are interconnected and need a fluid and correct communication system among them. Extend the properties and characteristics of IT Service Management to other corporate services, for a better performance of your business and greater employee satisfaction.
Bring more efficiency to your organization, monitoring and reducing its costs. Improve workflows and communication optimizing time. Increase productivity and make your clients happy improving Customer Experience.

  • Create a service catalogue accessible to employees from the web portal
  • Standardise services offered to employees and organize business processes
  • Offer employees a web portal through which they can submit their requests
  • Set escalation rules and scheduled notifications: no request will remain unanswered or get lost
  • Automate repetitive actions
  • Monitor corporate assets, identifying costs of unused resources
  • Create a Knowledge Base (FAQ) available to employees
  • Share information and procedures, ensuring a high-quality standard service
  • Get better visibility of employee performances and identify critical issues
  • Facilitate collaboration among business departments
  • Notify employee about the status of their requests
  • Customize each module according to your company’s needs
  • Share project information among teams
  • Create and assign all tasks necessary for ticket resolution
  • Manage permits and accesses in a highly granular way
START NOW FOR FREE

Enterprise Service Management Software

Manage services for your employees in an orderly manner

Supplier management

Manage suppliers, open reports, RMAs, reports on shipments and orders. Manage returns or complaints.

Supply Chain

Manage reports from internal business processes. Organize assistance and maintenance interventions on various plants.
Provide an inventory of requests received on products, assets, spare parts.

IT Services

Manage contracts and service operations. Keep inventory of all contracted IT assets and of those given to your employees.

HR Office

Provide the best assistance to your employees. Maintain a history of personnel requests, their permits and files.

Technical Office

Adopt a single tool for handling requests received by your office. Track activities done, set follow ups, alerts, and automatic notifications. Manage internal and third-party requests.

Sales Support

Collect all your customers’ requests in one portal. Automatically generate tickets from preset forms. Prioritize and track requests and activities. Check the contracts and the remaining hours on the activities done.

More efficient business services and increased productivity!

Organize your company’s service and improve external communications

Keep an eye on your organization, engage your team to make quick, thoughtful decisions. Make your internal and external customer satisfied.

START NOW FOR FREE

Key Features for Enterprise Service Management

Ticket Management

  • Employee Request Registration
  • Automatic Help Desk
  • Internal Process Management

CMDB

  • Asset and Password Management
  • Contract Management
  • Device Management

Automatic Tasks

  • Email Integration
  • Escalation Rules
  • Automatic Routing

Knowledge Base

  • Publish user manuals
  • Provide a Knowledge Base (FAQ)
  • Internal user guides for company processes

Asset and Password Manager

  • Manage passwords centrally
  • Encryption on the database
  • Set read and edit permissions

Web Portal for Enterprise Service Management

Web Portal

  • Fully customizable
  • Single Point of Contact
  • Quick and Clear communication

Are you ready to start with your Enterprise Service Management Software?

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