Successful Helpdesk
Achieve customer satisfaction with Deepser
Ticketing and Help Desk software: modern, simple and fast!
Deepser provides a unique and modern web portal to improve and keep under control your work efficiency.
Deepser allows you to organize your service, making collaborators’ life easier.
Thanks to its Service Management tools, like: activities categorization, priority attribution, team work assignment, corporate collaboration, email integrations and much more, Deepser allows you to manage efficiently urgent requests and drive users to access your service, following your rules.
Our features, everything you need
You can easily find every feature of Deepser on-line. Take a look here!
Manage all Service Types
With Deepser you can define your service types in order to implement your organization model, meeting your real needs.
Service Types can be easily customized using a drag&drop web interface and can be visibile to everyone or only to specific user groups.
Deepser allows you to decide which types can be visibile in the user portal to expose your real service catalogue. No compromises, the software adapts to your needs.
CMDB
Deepser lets you manage your assets, devices, services, connections, customers, etc. with its CMDB (Configuration Management Database).
Every item (CI) can be imported using a web interface or with integrations and can be automatically updated.
Deepser allows you to divide the visibility of the CIs using flexible and powerful permissions to give every user the right visibility on his device.
Customer Care
Deepser User Portal is the place where all users and customers can use to interact with your organization.
The user portal can be easily customized to expose your service catalog and adopt the best practice to provide excellent support.
Deepser user portal can be published on the Internet and it will be your Single Point of Contact to work better and to reach customer satisfaction.
Dynamic Web User Portal
Deepser lets you change the form templates dynamically to help users and service desk operators providing the right information.
Form templates can be easily customized using a drag&drop web interface and thus displaying the correct fields for every requests.
Deepser allows you also to change manually the templates to give the maximum flexibility.
Companies and Categories
Companies will let you separate data and define rules to improve the quality of your service.
Every user can be grouped in Companies or groups of Companies to define the priority and the due dates.
Deepser allows also to create an infinite number of categories to assign the requests to the working teams skilled to solve them faster.
Measure to Improve
Deepser has an integrated Business Intelligence tool where you can find all the reports you need.
The Charts and Tables will help managers and key-users to take the right decisions and guide the business to reach great results.
Deepser Dashboard can be customized easily, even if there are a lot of reports out-of-the-box that will let you measure and control the service you provide.
Custom Grids and Views
Deepser has a native power grid system that allows you to easily configure how users and operators can search a record.
Grids can be easily customized using a drag&drop web interface and thus displaying the correct fields with the right color for every requests.
Deepser allows you also to define a set of grids that can be accessed by specific operators groups or by groups of users who can, for example, supervise your organization’s activities.
Worklogs
Deepser tracks all the activities using its powerful worklogs.
Every user can insert worklogs to keep track of the time spent and the costs for every request.
Deepser allows you also to use comments to improve the communication with your customers, avoiding emails and phone calls.
Timers & SLA
Deepser lets you configure your calendars to manage different working days and holidays based on your branches or customers.
Calendars can be easily customized using a visual tool and you can create goals in order to respect the Service Level Agreements.
Deepser calculates timers based on metrics you define with a flexible web interface.
Integration and API
Deepser has a native Email Integration where you can define to read and send all emails in place of your operators.
The email integration and the form templates used to track the phone calls allows you to avoid urgent requests and guide the user to access your service with your rules.
Deepser can be integrated with other tools like voip-phones, web chats, LDAP and external services to control the service you provide in one single modern web portal.
Service Desk Software
Our Mission
Our mission is to provide a tool that helps customers in building a standard and flexible service.
No, it is not a contraddiction.
Standard features guide the organizations to adopt the best-practice, but we know that every customer has specific needs.
Deepser is a unique and standard solution, with a powerful customization engine, thanks to its modularity and scalability.
Our strengths are a clear and complete documentantion, scalable implementation and thinking that every customer can develop his features to grow with us.