High Level Customer Service

All the tools to focus on your customers

Organized Management of your Customers

Deepser provides Multi Company capability, to separate data for every company defined in the software.
Furthermore, you can structure your companies in more levels to store branches and local offices, giving right visibility on data.
Deepser has some innovative concepts, like the possibility to enable your customers to manage their own tickets, by setting “Key Users” for every company.

Deepser helps users to help you when understanding their needs, decreasing time to collect information and to respond and solve requests.

Interactive Comments and Notifications

User comments comments, users can interactively communicate with their support team.
Every comment is stored inside the ticket, to keep always under control conversations.
Using portal and comments you can avoid indiscriminate access to your service, make users part of the resolution process and sharing the access rules of our support.

Deepser allows also to notify operators when they receive a Comment or automatically change status and priority of a request, to provide a quick and lean support.

Customer Care 4.0

Deepser User Portal is the place where users and customer can interact with your organization.
The User Portal is easily customized to expose your Service Catalogue and to adopt best practices and provide an excellent support.
Deepser does more: allows users to define which contract or device are they asking information for, without contacting them many times by emails and useless phone calls.
Deepser User Portal can be published on the Internet and it will be the Single Point of Contact to work better and reach customer satisfaction quickly.

Internal Communication without barriers

Exploit the tool to communicate in Deepser and make your collaborators work together without misunderstandings.
Sales support can view its appointments ad verify the technical support provided to a customer.

Same way, a technical agent can verify in the sales calendars if there are visits planned, to provide the best support.
Deepser follows you in the daily tasks, giving the possibility, with few clicks to verify all the information shared between different departments, and to provide customers right support in right timing.