Ticket automatic assignment
Thanks to the “Routing” tool of Deepser you can automatically assign requests of your Service Desk. Deepser does much more: automatically calculates the priority based on the Requester Client and assigns the correct Service Level (SLA) to be respected.
It speeds up responses to customers and makes assignment, routing, priority calculation, service level monitoring and categorization automatic.
- Help Desk Routing: assign tickets to the correct team
- Complete Service Desk Control: monitor service levels on a single platform
- Customer Care: prioritize requests
- Customer-oriented service: improve response time to customers
- Automate tasks: save time identifying requests
- Intuitive Routing Rules: automatically change any information, without thoughts
- Effective Support Service Levels
- Deepser is the tool to automate your service
Assign activities to the right team
Route to the work groups
Avoid the assignment time, immediately routing requests to the correct team. Speed up ticket management, and offer answers to customers very quickly!
Process emails automatically
All emails that come to your support are immediately categorized. Go straight to the point and eliminate unnecessary communications between operators and customers.
Based on the Requesting Client or the requested Device or Service, automatically calculate the priority and respond on time.
Calculate and manage service levels automatically, to comply with contracts and agreements with your customers.
Not only SLA and assignment: Deepser automatically calculates the categories, the urgency and all the characteristics of the request.
Proactive Service Management
Thanks to Deepser routing you can get information promptly, and immediately provide solutions required by your users.
Focus on what matters!
Deepser automates all initial request management tasks
Concentrate on the quality of the service offered, Deepser manages all repetitive activities on your behalf.
Advanced Routing Features
Deepser – Help Desk Software
Assign to support levels
- Assign to the Call Center
- Automatically escalate to 2nd level
- Send to the administration for closing
- Retrieve requests by email
- Process information automatically
- Automatic customer-based replies
Calculate Priority, Urgency and all values
- Dynamically calculate values
- Guide operators
- Avoid assignment errors
Easy help desk customization
With Deepser, customize your help desk without worries!
Notifications and personalized answers
- Reply to tickets faster
- Custom templates
- Notifications configurable via the web