directly from tickets
Thanks to Deepser’s native integration with TeamViewer© you can connect directly to your users’ devices from the Service Desk tool. Connect immediately to offer direct and quick assistance.
Speed up customer support and provide assistance from a single software, tracing all TeamViewer© sessions.
- Help Desk: monitor service requests and activities
- Immediate connection: start TeamViewer© directly from the ticket
- Involve the user: send the link for the session from the Service Desk tool
- Monitor sessions: track TeamViewer© session time
- Check timing: check remote support times
- Deepser and TeamViewer© allow fast and 100% controlled support
Immediate connection with users
Receive and manage requests
Deepser is the Help Desk software to manage requests from you Customer Assistance Service.
Connect with TeamViewer©
Connect to TeamViewer© directly from Deepser. Send the session link to your end user automatically.
Track the sessions
Once the TemViewer© session has ended, the activity and time of the session are automatically saved in Deepser.
Complete assistance in a single tool
Provide assistance directly from a single tool. Deepser allows you to centralize support and not lose activities.
Connect to TeamViewer© directly from the ticket. You already know all the information you need to optimize your sessions.
Monitor support hours
Centralize the activities in TeamViewer© and never lose count of the hours of support offered to your users.
Connect to users immediately!
Deepser makes managing connections with users very fast, maintaining complete control of requests
Track the sessions and the hours of assistance offered, Deepser stores all the activities carried out on TeamViewer© on your behalf.
Easy help desk customization
With Deepser, customize your help desk without worries!
Notifications and personalized answers
- Reply to tickets faster
- Custom templates
- Notifications configurable via the web
Are you ready to start with your new Help Desk Software?