The Help Desk Software with integrated AI that adapts to your team
Deepser is the Italian all-in-one platform that helps you manage requests and improve customer support in a smarter way. AI integrated into your processes lets you track and categorize tickets quickly, getting your team up and running in no time.
Clients that trusted us
Your support can't live in emails and sticky notes
Every lost or delayed request turns into frustration for the people waiting on an answer.
Take back control of the situation with the platform your team has been waiting for.
A unique and custom web portal
Your web portal is ITIL compliant, easy to configure, and gives your organization all the tools to manage processes, information, and services:
Streamline work: eliminate unnecessary phone calls and emails.
Keep track of everything: recurring problems, delays, anomalies.
One platform: all departments work from a single place.
Dedicated portal for customers: they can also access it.
Efficient ticketing system
Assigns requests to the correct team and automatically calculate priorities. With the Multi Company feature, organize customers according to different locations and branches.
Enable customers to manage tickets by communicating with them via comments and notifications, an innovative way to get them involved in your Customer Care rules setting and streamline team work.
Automate tickets.
Monitor the situation.
Categorize every email and piece of information.
Reply to customers in record time.
Optimize teamwork.
Powerful task automation
The Escalation Rules feature is a key tool to allow you to focus only on activities that really bring value to your business:
Rules: set them to assign tasks to the team automatically.
Enterprise email integration: to send personalized reminders.
Interventions: they become convenient and quick.
Remote support: keep track of the time invested.
Faster remote assistance
Connect to user or client devices directly from Deepser tickets. Native integration with TeamViewer© and AnyDesk speeds up support and allows you to track and save each session by centralizing all activity in a single tool.
Solve problems in one click.
Easily communicate with the team.
Share information quickly.
The Service Desk module is included in the license:
Starter
Plus
Enterprise
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
AI STUDIO
What Deepser offers
Intelligent Workflows
Support activities in real time by analyzing data and updates to trigger decisions within workflows.
Low-code platform
Allows you to configure and customize processes quickly, ensuring autonomy even without technical development.
Multi-LLM
Combines different language models to deliver effective responses based on diverse operational needs.
European Security
Ensures data management in compliance with GDPR and regulatory requirements, maintaining protection and control over information.
Our customers’ results
Discover how they improved results and productivity thanks to our platform
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
