Help Desk for Universities and Colleges.
Help Desk for institutes and Resource Management.
Deepser serving students
teaching and admin staff
Deepser supports thousands of students throughout their school and university years. The software facilitates access to the information necessary to carry out the educational path and helps administrative staff processing all requests.
Thanks to Deepser you can manage IT resources in various departments and multiple campuses. It allows you to quickly process requests and reports, while offering a hassle-free learning experience.
- Through the web portal students and also teaching and administrative staff can submit their requests to the respective offices
- Create a Knowledge Base containing the most sought-after information
- Automatically generate tickets from preset forms
- Connect services among different departments
- Automatically route requests to the relevant office
- Regulate access and ensure compliance
- Create an inventory of the institution’s assets and optimize purchases
- Manage IT resources in all school and university buildings
- Determine what visibility each office and / or department has
- Improve IT support on and off campus
- Organize requests related to internet access, VPN and firewall
Manage services for your students in an orderly manner
IT Office
Keep your hardware and software inventory updated. Manage assistances; provide information on tickets status.
HR Office
Through the web portal, teaching and administrative staff can request day offs, permits and certificates. Create a knowledge base to facilitate the introduction of new staff and provide homogeneous and precise information.
Administration
Check deadlines and receive automatic reminders. Manage paid and billed services. Communicate easily with the service department.
Didactic Services
Provide information on courses and teaching materials; Manage requests in a single web portal
Procurement Office
Manage requests associated with school devices and optimize purchases. Monitor deadlines and warranties and keep your inventory under control. Provide a product catalog.
Student Office
Collect student requests in a single web portal; Provide support in a fast and organized way.
Manage the institution efficiently
With Deepser you can centralize students and professors request management
Get a clear view of your service data
Key Features for Education
