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Help Desk for the Public Sector.
Ticketing and internal requests management.

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Government Software - Dashboard
Government Software - Agenda
Government Software - Task, Calls and Events



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Help Desk at the service of citizens and PAs

Help Desk at the service of citizens and PAs.
The public administration must comply with criteria of economy, efficiency, transparency and effectiveness.
Deepser helps government offices to offer quality services to their citizens, optimize purchases and improve the management of their resources. The software is a suitable tool for monitoring assets used and preparing reports useful for evaluating achieved results.

  • Ticketing, Contact Center and Help Desk to organize service requests
  • Create a catalog of services that users and citizens can access from the Web Portal
  • Automate repetitive employee actions and set up automatic notifications and reminders
  • Simplify the search for information and reduce paper
  • Manage requests associated with different assets and optimize purchases
  • Automatically generate tickets from preset forms
  • HR receive employee requests (holidays, permits, certificates, etc.) in an organized way, through the dedicated web portal
  • Monitor your inventory: hardware, software, contracts and much more
  • Plan assets maintenance
  • Elaborate reports with real-time data
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Government Software


Manage services for government and public services

IT Office

Keep hardware, software, contracts and much more updated. Manage assistance interventions carried out and provide information on the status of tickets.

Citizen Services

Provide citizens with a web portal through which they can send their requests to the dedicated offices. Create a catalogue of services. Provide a knowledge base with frequently asked questions.

Purchasing Office

Manage requests associated with assets and optimize purchases. Monitor deadlines and warranties and keep your inventory under control. Internally provide a product catalogue.

Human Resources

Through the web portal, employees can request holidays, permits, certificates. Create a knowledge base to facilitate the introduction of new staff and provide uniform and precise information.

Administration

Check deadlines and receive automatic reminders. Easily manage paid and billed services. Communicate easily with the service department

Management

Get automatic reports on the services provided by your institution. Keep a clear view of service data to make strategic decisions in real time.

Improve the management of your government institution

With Deepser you get maximum control of your work processes

Make the right decision quickly thanks to a clear visibility of your daily activities

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Key Features for Government

Ticket Management

  • Registration of employee and citizen requests
  • Automated Help Desk
  • Internal Process Management

CMDB

  • Contract Management
  • Asset Management
  • Infrastructure Management

Automatic Tasks

  • Automatic routing of requests
  • Escalation rules
  • Automatic reminders for deadlines

Knowledge Base

  • Provide a Knowledge Base (FAQ)
  • Quick and easy information search
  • Organized and reliable content

Calendars and Tasks

  • Planning on shared calendars
  • Monitor Deadlines
  • Plan work activities

Web Portal

  • Fully configurable
  • Single Point of Contact
  • Fast and Clear Communication

Are you ready to start with your Software to manage Public Services and Government?







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