Help Desk at the service of citizens and PAs
Help Desk at the service of citizens and PAs.
The public administration must comply with criteria of economy, efficiency, transparency and effectiveness.
Deepser helps government offices to offer quality services to their citizens, optimize purchases and improve the management of their resources. The software is a suitable tool for monitoring assets used and preparing reports useful for evaluating achieved results.
- Ticketing, Contact Center and Help Desk to organize service requests
- Create a catalog of services that users and citizens can access from the Web Portal
- Automate repetitive employee actions and set up automatic notifications and reminders
- Simplify the search for information and reduce paper
- Manage requests associated with different assets and optimize purchases
- Automatically generate tickets from preset forms
- HR receive employee requests (holidays, permits, certificates, etc.) in an organized way, through the dedicated web portal
- Monitor your inventory: hardware, software, contracts and much more
- Plan assets maintenance
- Elaborate reports with real-time data
Manage services for government and public services
Keep hardware, software, contracts and much more updated. Manage assistance interventions carried out and provide information on the status of tickets.
Provide citizens with a web portal through which they can send their requests to the dedicated offices. Create a catalogue of services. Provide a knowledge base with frequently asked questions.
Manage requests associated with assets and optimize purchases. Monitor deadlines and warranties and keep your inventory under control. Internally provide a product catalogue.
Through the web portal, employees can request holidays, permits, certificates. Create a knowledge base to facilitate the introduction of new staff and provide uniform and precise information.
Check deadlines and receive automatic reminders. Easily manage paid and billed services. Communicate easily with the service department
Get automatic reports on the services provided by your institution. Keep a clear view of service data to make strategic decisions in real time.
Improve the management of your government institution
With Deepser you get maximum control of your work processes
Make the right decision quickly thanks to a clear visibility of your daily activities
Key Features for Government
- Registration of employee and citizen requests
- Automated Help Desk
- Internal Process Management
- Provide a Knowledge Base (FAQ)
- Quick and easy information search
- Organized and reliable content