MSP Software: we elevate the quality for Service Providers

For a Managed Service Provider today, it is not enough to provide a simple Help Desk portal to customers to be competitive in the marketplace. It needs a much more comprehensive, dynamic and efficient tool such as Deepser.

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Clients that trusted us

Continuous monitoring and timely service to have a great overview.

With increasingly large and complex IT infrastructures, a tech company needs to automate processes as much as possible to reduce intervention time and improve its Customer Service.

With Deepser’s IT Asset Inventory, you have a global view of all devices, and the Service Desk allows you to better manage contractual deadlines and SLAs.

Additionally, communication between salespeople becomes smoother, and the Help Desk portal gives you a strategic point of contact for an improved relationship between customer and support team.

Deepser is available in Cloud and On Premise.

Deepser: the ITSM software for Service Providers

Manage customer requests and devices with maximum efficiency, in every department.

Engineering Department: for your technical offices, customer infrastructure has no more secrets; maintenance is always effective.
After-sales: with Deepser, customer support and after-sales become a great tool for retention.
SLAs: meet Service Level Agreements through timely and real-time measurements.

What can you do with Deepser
for Service Providers

Engineering Department

With Deepser you organize customer requests into one shared web tool. You optimize time to handle technical tasks and provide automated action reports.

Sales

Your salespeople are always informed about the status of customer management and are autonomous in planning visits and formulating offers.

Customer Support

Collect reports in a single portal, provide a Knowledge Base with frequently asked questions, and share procedures for delivering support with customers.

Purchasing Department

Manage requests related to assets and optimize purchases by keeping track of all managed devices at customer sites and the infrastructure at each branch location.

C-suite level & Management

Deepser helps you make strategic decisions in real time through automated service reports, a clear view of contracts, delivered service hours , and business performance.

Finance

You can easily check contract deadlines, receive automatic reminders, and simplify billing for interventions.

Do you want to see Deepser in action right away?

Pricing Plans: clear and simple

We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users.
In addition, we offer discounts for large groups.

Starter

To start out

Ticketing system complete & ITIL compliant
Dashboard & Report - Customizable
Calendari integrated with Microsoft 365 & Google Calendar
User Portal
IT Asset Manager
IT Monitoring
Task Management
SLA Management
API - unlimited requests

$ 36

per month, per agent billed
annually

Agent refers to those who use Deepser's back-office. For any other user, including team members, it is free.

Discounts for large groups

Best Seller

Plus

For growing companies

Everything in Starter
CMDB - Unlimited Assets
CMDB Graph Views
CRM
Contract Management
Board
Password Manager
Knowledge Base
Live Chat

$ 45

per month, per agent billed
annually

Agent refers to those who use Deepser’s back-office. For any other user, including team members, it is free.

Discounts for large groups

Enterprise

For larger companies

Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys

Agent refers to those who use Deepser's back-office. For any other user, including team members, it is free.

Discounts for large groups

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Reviews

If you’re not ready to make a choice, here’s a gift for you!

Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.