Help Desk for the manufacturing industry.
A single software to manage your processes.
Software to manage manufacturing
business processes
Companies active in the manufacturing industry need to maintain their competitiveness on domestic and foreign markets. Whether it is the automotive, textile, metallurgical, food, chemical or electronics industry, in order to emerge in your field, you need to create quality products, offer quick and qualified assistance and make efficient use of your company resources.
Customizations of the product and / or its accessory services are provided. For this reason, it is useful to provide the company with a software that allows you to centralize information and easily put departments in communication, optimizing work flows.
- Organize assistance and maintenance interventions on the plants
- Manage contracts: monitor deadlines and remaining support hours
- Monitors corporate assets, identifying unused resources and optimizing purchases
- Track periodic requests regarding the admin and procurement department
- Create reports on the interventions made
- Collect requests and reports from your customers and resellers in a single portal
- Process reports for management
- Provide employees with a Knowledge Base (FAQ)
- Get better visibility of company performance and identify critical issues
- Facilitate collaboration and communication between corporate departments
Manage processes in a unique tool
Technical Office
Organize assistance and maintenance interventions on the plants and / or parts of them. Prioritize and monitor requests and activities. Create reports on the interventions made. Keep inventory of all contracted Assets.
After-sales office
Manage contracts and assistance interventions. Set minimum scalable time for service hours and its rounding. Provide an inventory of spare parts and machine parts.
Management
Get automatic reports on contracts, customers and services provided. Keep a clear view of service data to make strategic decisions in real time.
Administration
Check deadlines and receive automatic reminders. Easily manage paid and billed interventions. Communicate easily with the technical and commercial department.
Procurement Office
Manage requests associated with assets and optimize purchases. Monitor deadlines and warranties; keep your inventory under control.
Transport and Logistics
Receive reports from customers about products and shipments. Manage returns or complaints.
Improve communication among company departments
Get maximum control of your work processes with Deepser
Make the right decision quickly thanks to the visibility of your daily activities
Key Features for Manufacturing