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Customer Support Service for Contact Center
Automate phone calls with the Help Desk Web Portal

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Help Desk Software - Contact Center
Service Desk Software - Service Level Agreements



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Successivo

Software for
Contact Center Support

Deepser helps the work of your Contact Center by reducing repetitive tasks for operators.
Provide an automated tool for organizing information and to speed up management times of calls.
Take advantage of the automatic rules of the contact center management software and focus on the quality of service offered, eliminating processing times for less useful activities.

  • Automatic Contact Recovery: you always know who contacts you and his call history
  • Automatic Ticket Opening: the form opens when you receive the call
  • Adaptable fields according to the customer or to the preselection on the switchboard
  • Quick search: find immediately the problems already encountered by the contact
  • CTI integration: can be activated on different PBX models
  • Routing Rules: automatically scale contact center requests
  • Improve support levels and quality of support
  • Deepser is the tool that improves your contact center
STRAT NOW FREE

Help Desk Software - Routing Dashboard

Contact Center Automation

Increase resolutions on first contact

Reduce customers waiting time, provide quick answers and speed up the resolution of requests!

Get all customer information

All incoming calls arrive with detailed contact data and immediately identify problems (tickets) already encountered.

Guide the operators

Provide interactive manuals to operators for immediate resolution of support requests.

Measure the timing

Automatically calculate the response and resolution times of the first level.

Route the call to the second level

The telephone operator can automatically route requests to the second level, assigning the most suitable technician.

Register Activities

Record the activities and hours worked by the operators, in order not to lose control of the costs of your service.

Automatic Contact Center

Deepser streamlines takeover and resolution operations

Facilitate operators and provide excellent support!

STRAT NOW FREE

Go beyond the classic contact center
Deepser – Help Desk Software for Contact Center

Service Desk e Help Desk Software

Check the information

  • Organized call data
  • Record missed calls
  • Schedule responses and callbacks

Asset Management Software

Pre-filled Tickets

  • Pre-selection guided forms
  • Telephone Exchange integration
  • Updated contact data

Portale Software Help Desk

Notify Customers

  • Automatic notifications on opening
  • Solutions sent to completion
  • Information shared quickly

Easy help desk customization

With Deepser, customize your help desk without worries!

Notifications and personalized answers

  • Reply to tickets faster
  • Custom templates
  • Notifications configurable via the web

Views and Custom Fields

  • Infinite custom fields
  • Customizable forms
  • Configurable views

Events and Integration

  • API REST integration
  • Programmable events
  • Connector module for integrations

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