Service Desk for the modern era

Organize your service in few clicks

A 100% Organized Service

Managing a Service Desk Software is easy with Deepser.
Thanks to its modern tools to manage tickets and requests that every day are submitted by users and customers, Deepser allows you to fully organize your Help Desk.
Provide your team with a modern and flexible tool to track data and involve users in the resolution of every request.

Deepser lets you focus on what really matters to give you more time in your daily tasks.

Implement your Service Types

With Deepser you can define your service types to implement your organisational model.
Deepser helps you to quickly define a Service Catalogue and easily publish it on-line.
The software meets your real needs and allows you to decide how many and which services offer.
The Service Catalogue is easily customizable with drag&drop from a modern web interface and service types can be visibile to everyone or just to specific groups.

You can also decide to publish a part of the Service Catalogue in the User Portal to allow access only when they are actually activated.
No compromise, software always adapts to your real needs.

Work by Priority and improve efficiency

Deepser sorts out your daily work.
Help Desk agents can focus on requests with high priority and can concentrate to manage their daily tasks.

Deepser sorts out also the jobs in the queue to improve the effective operation, helping to plan activities.

The right team for the right tasks

Thanks to Categories and Assigned Groups, Deepser allows you to assign a task to the most appropriate team and solve requests faster.
Get more information automatically from you users and categorize tasks to assign them properly.

Check the workload and identify immediately the most adequate resources to solve tasks.

Incident Management

Manage service errors and unexpected failures with Deepser.
Thaks to its centralized Incident Management, you can focus on restoring your service as fast as you can.
Decrease the interruption of business services and ensure the best levels of service and availability.
Deepser allows you to concentrate on the quality of the solutions you provide and on documentation, giving you more time to focus on your core activities.

Request Management

Manage service requests to publish your tuo Service Catalog.
Deepser helps you in the definition of the Catalog and to manage customers’ requests.
With Deepser Request Management provide a channel to ask for standard services, share information over availbale services and publish the procedures to access your service.
Adopt today a modern web portal to assist users on generic requests, tips or complaints.

Change Management

With Deepser web portal you can automate standard methods and procedures for an efficient management of the infrastructure changes.
Minimize impact of changes and possibile errors linked to your service.
Document the Change processes, map you assets on the CMDB in Deepser.
Don’t lose precious information over assets and data access.