Piani chiari e semplici
che si adattano alle tue esigenze

Offriamo 3 pacchetti per rispondere alle tue esigenze.
Sono per minimo 3 agent e offriamo sconti per gruppi numerosi.
Per agent si intende operatori, non utenti finali.

Fatturato
annualmente

Fatturato
semestralmente

Starter

Per cominciare

€ 36

€ 40

al mese, per agent fatturato
annualmente

al mese, per agent fatturato
semestralmente

Per agent intendiamo solo chi usa il back-office di Deepser, per altri colleghi e utenti finali è gratuito.

Ticketing completo ITIL compliant
Dashboard & Report Personalizzabili
Calendari integrati con Microsoft 365 & Google
Portale utente
CRM
Board Kanban
Task Management
SLA Management
API – senza limite di richieste

Sconti per gruppi numerosi

Il più venduto

Plus

Per chi è in crescita

€ 45

€ 50

al mese, per agent fatturato
annualmente

al mese, per agent fatturato
semestralmente

Per agent intendiamo solo chi usa il back-office di Deepser, per altri colleghi e utenti finali è gratuito.

Tutto ciò che è incluso nel Pacchetto Starter
CMDB – Asset illimitati
Grafici delle relazioni
IT Asset Manager
IT Monitoring
Gestione Contratti
Password Manager
Knowledge Base
Live Chat

Sconti per gruppi numerosi

Enterprise

Per le imprese

Contattaci per definire
esigenze aziendali e
numero di agent.

Per agent intendiamo solo chi usa il back-office di Deepser, per altri colleghi e utenti finali è gratuito.

Tutto ciò che è incluso nel Pacchetto Plus
Workflow & NoCode/LowCode
Approvazioni & Stage
Manutenzioni Programmate
Vendite & Fatturazione
Inventario & Magazzini
Project Management & Gantt View
Customer Satisfaction & Sondaggi
Marketing

Sconti per gruppi numerosi

Confronta piani e funzionalità

Espandi tutte le voci

Starter

Il più venduto

Plus

Enterprise

SERVICE & TICKETING

Service Management

Incident Management

Issue Management

Request Management

Problem Management

Change Management

Customizable Service Types

Help Desk

Manage Priority/Urgency

Manage Status

Multi-Level Customizable Categorization

Routing Rules

Request Assignment

Customizable Service Desk Queues

Reminders

Escalation Rules

Multichannel Communication

Email Ticketing

Unlimited Email Integrations

Automatic Email Notifications

Customizable Email Templates

Call Center Management

Cti (Computer/Telephone Interface) Integration

Time Tracking

Worklog Activities & Reports

Internal Comments

Comments To Users

Pre-Defined Quick Replies And Macros/Templated Responses

Ticket Relationship Mapping

Custom Ticket Templates

Multiple Ticket Templates & Template Rules

Ticket Export

CRM

Account Management (Customers, Providers, Suppliers, Partners, Etc.)

Contact Management (Leads, Prospects, Contacts, Etc.)

Opportunity Management

Customizable Opportunity Types

Linked With Service Management And Contracts

Sales Pipeline Management

Email Crm For Sales Opportunities And Contracts

Address management: Address type management (e.g. location address, billing, shipping, etc.)

Address management: Address association to Accounts, Offices, Warehouses and CMDB

CMDB

Unlimited Customizable Ci Object Types

Unlimited Cis

Relations Between Cis

Ink With Tickets

Link With Crm And Contracts

Service Catalog Management

Contract Management

License Management

Locations

Link With Itam (Autodiscovery) Module

Planned Activities / Maintenance

Email Cmdb For Devices And Contracts

Graph view relations

Graph view layout & dynamic loading

ITAM

IT Asset Manager With Auto-Discovery

Asset Lifecycle Management

Job Rules To Automatically Assign Assets To Companies/Users

Remote Collectors For Segregated Networks

Windows Agent

Agentless Discovery With Multiple Protocols

Monitoring

Software Manager: Auto-Detect Of Installed Software

Ip Address Manager With Subnets Auto-Discovery

Remote Control With Teamviewer

Remote Control With Anydesk

Remote Control With Splashtop

TASK AUTOMATION

To Do List

Tasks For Maintenance Scheduling And Activity Planning

Visual Calendar And Progress

Split Activities To Multiple Users

Customizable Task Types

Customizable Task Templates And Fields

SLA

Multiple Service Level Agreements Policies

Custom Work Calendars

Custom Unlimited Metrics

Custom Unlimited Goals

Business Rules Management

Reminders And Notifications

Escalations For Sla Violation

Escalations To Prevent Sla Violation

SALES

Catalog: Product Management

Catalog: Simple Products & Grouped Products

Catalog: Product Types and Visibility

Catalog: Related Products

Tax Management

Tax based on Country

Multiple taxes

Currency: Multiple Currency

Currency: Automatic Currency Rate Updates

Currency: Quotes & Orders with different currencies

Price List: Multiple Price List Management

Price List: Catalog Price List Rules & Priorities

Price Lists based on Account

Quotation Management

Quotation templates

Order Management

Order templates

Create Orders from Quotations

Invoice Management

Invoice templates

Create Invoice from Orders

Create Invoice from Tickets

Create Invoice from Products

Shipment Management

Shipment templates

Create Shipment from Orders

CALENDAR

Visual Calendars

Customizable Calendars Linked To Service, Cmdb, Crm, Tasks, Etc.

Integration with Microsoft 365 & Google Calendars

INTEGRATIONS

Unlimited Ldap Integrations

LDAP Compliance With All Commercial Standards (Active Directory, Open Ldap, Etc.)

Import Users From LDAP

Import Groups From LDAP

Azure AD

SAML & OAuth2.0

SSO - Single Sign On

SSO Linked With Ldap Integration

Import - Powerful Native Tool

Import - Unlimited Customizable Imports

Export - Excel/Csv/Pdf Exports

Integration - Connector For External Integrations

API - Powerful Rest API

Open Source Library For Api Integration

Telephone Switchboards Via CTI

DASHBOARD

Real Time Html5 Dashboards

Dashboards Panels With Group Permissions

Unlimited Customizable Dashboards

REPORTS

Pre-Defined Reports

Unlimited Customizable Reports

Scheduled Email Reports

GRIDS

Massive Actions For Multiple Updates

Excel/Csv Export

Granular Visibility Permissions

MISCELLANEOUS

Watchers Users

Multicompany

Multidepartment

Supervisor Users

Global Search On All Entities

Unlimited Custom Fields

Customizable Branding

Custom Fields For Every Entity: Ticket, Crm, Cmdb, Users, Companies, Itam, Etc.

Customizable Form Templates

Granular Visibility For Every Template Field

Customizable Template Rules

Custom Grids

Custom Grids: Easy Configuration With Drag&Drop Tool

Custom Events For Integrations Or Custom Processes

Multifactor Authentication

Multi Language

Flexible And Powerful Permission Management

Flexible User Groups

Customizable User Roles

System Lists With Advanced Permissions And Logic

Unlimited Customizable Lists With Advanced Permissions And Logic

Attachments For Document Storage

Unlimited Attachments With Drag&Drop Management

Attachment Types With Advanced Permissions For Visibility

Multiple Warehouse Management

Warehouse Loads and Unload