The IT software that makes your life easy

Deepser brings together the best of all help desk and ITSM software in the market by offering a modular solution that adapts to your needs and optimizes your workflows for Customer Support, Sales, and IT management.

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Clients that trusted us

To have great results, you need the best tools in the market.

If you are looking for a flexible software to track tickets, automate processes, set measurable targets, get an overview of the situation, link data points, assign tasks to specific team members, and more, you are in the right place! With Deepser you can finally have it all under control in one software, and with a single subscription plan.

Streamline your work with Deepser.

Our all-in-one, low code/no code, ITIL-compliant ITSM software adapts to any type of business in order to manage and optimize your work processes. Deepser is here to help you create a solution tailored to your unique needs and provide you with an overview that will make achieving your business goals easier, and faster.

ITSM Helpdesk Software

Help your clients

You have full helpdesk capabilities from the get-go with the Starter license, like tracking and categorizing tickets, assigning tasks, reporting and much more.

Manage your database and IT infrastructure

You can monitor, organize, link and centralize your company’s IT resources in a database. Categorizations are fully customizable. Integrations to communicate between modules are included.

 Deepser's CMDB grouping all company's assets

Manage clients and sales

You have tools to manage relationships with your clients, collaborate with colleagues, comply with contracts, and show the full range of services or products you offer to whoever you wish.

Optimize workflows

Workflows help improve and standardize procedures to save time and money, and thus increase productivity. The goal is to simplify your work experience.

All of our modules are entirely customizable to suit your needs.

We can customize:

Fields: there are hundreds available but if need be, you can easily create new ones;
Ticket Forms: they can be different for each category and include fields;
Grids: decide what and how information needs to be displayed;
Multiple SLAs: define parameters to be used for each service, client and more;
Workflows: unlimited, configure them according to your business needs and processes;
User Portal: you can customize it based on the logged user or client and their enabled services;
Portal Designer: you can customize the User Portal with a simple drag-and-drop and add Knowledge Base articles, videos, ticket lists, assets in use, announcements, and more.

What Deepser offers

These are some of the features that are especially appreciated by our customers and that set us apart. In addition, know that we are constantly improving our features and services, thanks to our customers’ requests and feedback because we care about meeting your needs.

customization

Deepser was designed to fit your needs. With our guide, we will show you how to create solutions for each department/office in your company.

scalability

The world is in flux, and we understand growing companies well, which is why we are modular. Our versatility is key to your growth and success.

dedicated PM support

If you wish, we will support you during startup and configuration phases with a dedicated Project Manager to apply best practices, train you and save you time.

On premise and in the cloud

We care about your data and offer you the choice of having you data saved on premise or in the cloud. You decide!

more features, affordable pricing

To meet the needs of the market, we have created solutions with a good features/price ratio.

ISO 27001 certification

We are certified and strictly adhere to best practices for an information security management system.

great usability for agents and end-users

We pride ourselves of the fact that Deepser is easy for everyone to use, which is no small feat when selecting a new software.

automations

To optimize workflows, automation is indispensable. Simply set them up and magic is done.

Deepser is the all-in-one ITSM software
to have: it’s modular and low code/no code.

How we work

Adopting a new ITSM software requires proper care. Here is how we plan on working with you to ensure that the software migration is smooth and done in the shortest possible time.

FIRST MEETING

We have a first meeting to get to know you and understand the pains and needs to be solved.

DEMO

We present a customized demo with the functionalities that may suit your needs.

PLAN DEFINITION

Based on your requirements, together we define the right plan for you with the modules and number of agents.

CONFIGURATION

We are available to assist you in configuring Deepser according your indications.

AFTER SALES

Once your Deepser is configured, we will always be available and offer continuous support to you.

Pricing Plans: clear and simple

We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users.
In addition, we offer discounts for large groups.

Starter

To start out

Ticketing system complete & ITIL compliant
Dashboard & Report - Customizable
Calendari integrated with Microsoft 365 & Google Calendar
User Portal
IT Asset Manager
IT Monitoring
Task Management
SLA Management
API - unlimited requests

$ 36

per month, per agent billed
annually

Agent refers to those who use Deepser's back-office. For any other user, including team members, it is free.

Discounts for large groups

Best Seller

Plus

For growing companies

Everything in Starter
CMDB - Unlimited Assets
CMDB Graph Views
CRM
Contract Management
Board
Password Manager
Knowledge Base
Live Chat

$ 45

per month, per agent billed
annually

Agent refers to those who use Deepser’s back-office. For any other user, including team members, it is free.

Discounts for large groups

Enterprise

For larger companies

Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages