Our know-how in a blog.

for a free circulation of ideas and knowledge.

THE LATEST

Customer Portal

What is a Customer Portal?

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective solution for companies? With this article, we will try to give an exhaustive answer to all the above...
Software Service Desk

The 10 best Help Desk Software 2022

What is a Help Desk software? What are the different types? How to choose the most functional service for your company's needs? What are the best 2022 Help Desk software.WHAT IS A HELP DESK SOFTWARE?The Help Desk is a tool used to automate the management of tickets...
Ticketing System

Everything you need to know about ticketing systems

How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks about the most used terminologies, the most useful features and the main benefits. What do we mean by ticketing system Before talking about...
Excel London Event

SITS, the event for IT Service Management professionals

This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at ExCel in London, 11-12 May. SITS brings together the best companies that offer ITSM solutions and...
Service Desk selection

How to choose a Service Desk Software

Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your team works. Introducing a new software is a crucial step;...
Service Desk Employee

Efficient Service Desk: where to start?

SOME ADVICE TO IMPLEMENT THE SERVICE THE BEST WAY Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily basis. In this article, we are not only addressing companies in the services or trade...
Service Desk for Logistics

Organizing transport: advantages of using a software solution

HOW CAN I ORGANIZE TRANSPORTS AND LOGISTICS? A transport company deals with many variables when organizing its requests. Some of them are pretty complex, making the task a difficult one for managers.The good news is that the development of the web and mobile access...
HR meeting Management

Why using a Human Resource Management Software

Managing Human Resources with a modern and integrated web portal brings numerous benefits. WHAT IS AN HR WEB PORTAL FOR? I was often involved in projects with clients who needed to manage processes related to the Human Resources service in a more “streamlined”...
Man mobile Customer Software

Customer care 4.0

MAKE CUSTOMERS AUTONOMOUS Thanks to the incentives that the EU made available to those companies that adopt innovative digital tools for their production processes, there are lots of talks about industry 4.0 What is less talked about is the possibility for companies...
Task Automation Software

Task Automation

AUTOMATE YOUR ACTIVITIES: SAVE TIME AND MONEY The automation of the activities will make you save a lot of time and effort THE POTENTIAL OF AUTOMATION According to a Harvard Business Review survey, many business sectors have a high automation potential. Just taking a...
Software Service Desk

The 10 best Help Desk Software 2022

What is a Help Desk software? What are the different types? How to choose the most functional service for your company's needs? What are the best 2022 Help Desk software.WHAT IS A HELP DESK SOFTWARE?The Help Desk is a tool used to automate the management of tickets...
Ticketing System

Everything you need to know about ticketing systems

How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks about the most used terminologies, the most useful features and the main benefits. What do we mean by ticketing system Before talking about...
Excel London Event

SITS, the event for IT Service Management professionals

This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at ExCel in London, 11-12 May. SITS brings together the best companies that offer ITSM solutions and...
Service Desk selection

How to choose a Service Desk Software

Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your team works. Introducing a new software is a crucial step;...
Service Desk Employee

Efficient Service Desk: where to start?

SOME ADVICE TO IMPLEMENT THE SERVICE THE BEST WAY Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily basis. In this article, we are not only addressing companies in the services or trade...
Service Desk for Logistics

Organizing transport: advantages of using a software solution

HOW CAN I ORGANIZE TRANSPORTS AND LOGISTICS? A transport company deals with many variables when organizing its requests. Some of them are pretty complex, making the task a difficult one for managers.The good news is that the development of the web and mobile access...
HR meeting Management

Why using a Human Resource Management Software

Managing Human Resources with a modern and integrated web portal brings numerous benefits. WHAT IS AN HR WEB PORTAL FOR? I was often involved in projects with clients who needed to manage processes related to the Human Resources service in a more “streamlined”...
Man mobile Customer Software

Customer care 4.0

MAKE CUSTOMERS AUTONOMOUS Thanks to the incentives that the EU made available to those companies that adopt innovative digital tools for their production processes, there are lots of talks about industry 4.0 What is less talked about is the possibility for companies...
Task Automation Software

Task Automation

AUTOMATE YOUR ACTIVITIES: SAVE TIME AND MONEY The automation of the activities will make you save a lot of time and effort THE POTENTIAL OF AUTOMATION According to a Harvard Business Review survey, many business sectors have a high automation potential. Just taking a...
Service Desk SPOC SPOF

Is your Service Desk a SPOC or a SPOF?

No, I am not referring to the "SPOCK" in the image above ...I will rephrase the question to get straight to the point. Is your Service Desk a “Single Point Of Contact” or a “Single Point Of Failure”? TOP PRODUCT OR EXCELLENT SERVICE DESK? Let's take a quick example to...

Tips for a perfect service.

What is a Customer Portal?

What is a Customer Portal?

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective...

read more
The 10 best Help Desk Software 2022

The 10 best Help Desk Software 2022

What is a Help Desk software? What are the different types? How to choose the most functional service for your company's needs? What are the best 2022 Help...

read more
Customer care 4.0

Customer care 4.0

MAKE CUSTOMERS AUTONOMOUS Thanks to the incentives that the EU made available to those companies that adopt innovative digital tools for their production...

read more
Task Automation

Task Automation

AUTOMATE YOUR ACTIVITIES: SAVE TIME AND MONEY The automation of the activities will make you save a lot of time and effort THE POTENTIAL OF AUTOMATION...

read more

Tips for:

Increasing sales and customer loyalty.

Useful information and advice for a dynamic and concrete business.

CRM

LIVE CHAT

CONTRACTS MANAGEMENT

AFTER SALES

SLA

SERVICE DESK