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Everything you need to know about Asset Management
How can we define IT Asset Management? What can ITAM do for your business? And what advantages can it bring? Let's find out. The correct definition of Asset...
The ultimate Guide to choose a Customer Service software
CSM that is to say Customer Service Management The quality of Customer Service is an evaluation metric used to identify the success or lack of it of a...
10 good reasons to use a CRM solution
What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool for your business? It is now...
Enterprise Service Management: characteristics and benefits
What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let's see together what are the objectives and...
What is a Customer Portal?
What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective...
The 10 best Help Desk Software 2022
What is a Help Desk software? What are the different types? How to choose the most functional service for your company's needs? What are the best 2022 Help...
Everything you need to know about ticketing systems
How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks about the most used...
SITS, the event for IT Service Management professionals
This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at...
How to choose a Service Desk Software
Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this...
Efficient Service Desk: where to start?
SOME ADVICE TO IMPLEMENT THE SERVICE THE BEST WAY Implementing an efficient and well-structured service is a fundamental step for companies that deal with...
Organizing transport: advantages of using a software solution
HOW CAN I ORGANIZE TRANSPORTS AND LOGISTICS? A transport company deals with many variables when organizing its requests. Some of them are pretty complex,...
Why using a Human Resource Management Software
Managing Human Resources with a modern and integrated web portal brings numerous benefits. WHAT IS AN HR WEB PORTAL FOR? I was often involved in projects with...
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