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It asset

Everything you need to know about Asset Management

How can we define IT Asset Management? What can ITAM do for your business? And what advantages can it bring? Let's find out. The correct definition of Asset Management Let's start from the basics and the correct definition of Asset Management, a concept widely used in...
Customer Service guide

The ultimate Guide to choose a Customer Service software

CSM that is to say Customer Service Management The quality of Customer Service is an evaluation metric used to identify the success or lack of it of a company.When we talk about CSM we refer to the set of activities that govern relationships among customers, teams and...

10 good reasons to use a CRM solution

What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool for your business? It is now well known what a CRM software is. What only few people know are the real benefits it brings in terms of...
ESM Departments

Enterprise Service Management: characteristics and benefits

What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let's see together what are the objectives and benefits of Enterprise Service Management. Definition To give a correct definition of Enterprise Service...
Customer Portal

What is a Customer Portal?

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective solution for companies? With this article, we will try to give an exhaustive answer to all the above...
Software Service Desk

The 10 best Help Desk Software 2022

What is a Help Desk software? What are the different types? How to choose the most functional service for your company's needs? What are the best 2022 Help Desk software.WHAT IS A HELP DESK SOFTWARE?The Help Desk is a tool used to automate the management of tickets...
Ticketing System

Everything you need to know about ticketing systems

How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks about the most used terminologies, the most useful features and the main benefits. What do we mean by ticketing system Before talking about...
Excel London Event

SITS, the event for IT Service Management professionals

This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at ExCel in London, 11-12 May. SITS brings together the best companies that offer ITSM solutions and...
Service Desk selection

How to choose a Service Desk Software

Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your team works. Introducing a new software is a crucial step;...
Service Desk Employee

Efficient Service Desk: where to start?

SOME ADVICE TO IMPLEMENT THE SERVICE THE BEST WAY Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily basis. In this article, we are not only addressing companies in the services or trade...
Customer Service guide

The ultimate Guide to choose a Customer Service software

CSM that is to say Customer Service Management The quality of Customer Service is an evaluation metric used to identify the success or lack of it of a company.When we talk about CSM we refer to the set of activities that govern relationships among customers, teams and...

10 good reasons to use a CRM solution

What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool for your business? It is now well known what a CRM software is. What only few people know are the real benefits it brings in terms of...
ESM Departments

Enterprise Service Management: characteristics and benefits

What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let's see together what are the objectives and benefits of Enterprise Service Management. Definition To give a correct definition of Enterprise Service...
Customer Portal

What is a Customer Portal?

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective solution for companies? With this article, we will try to give an exhaustive answer to all the above...
Software Service Desk

The 10 best Help Desk Software 2022

What is a Help Desk software? What are the different types? How to choose the most functional service for your company's needs? What are the best 2022 Help Desk software.WHAT IS A HELP DESK SOFTWARE?The Help Desk is a tool used to automate the management of tickets...
Ticketing System

Everything you need to know about ticketing systems

How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks about the most used terminologies, the most useful features and the main benefits. What do we mean by ticketing system Before talking about...
Excel London Event

SITS, the event for IT Service Management professionals

This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at ExCel in London, 11-12 May. SITS brings together the best companies that offer ITSM solutions and...
Service Desk selection

How to choose a Service Desk Software

Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your team works. Introducing a new software is a crucial step;...
Service Desk Employee

Efficient Service Desk: where to start?

SOME ADVICE TO IMPLEMENT THE SERVICE THE BEST WAY Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily basis. In this article, we are not only addressing companies in the services or trade...
Service Desk for Logistics

Organizing transport: advantages of using a software solution

HOW CAN I ORGANIZE TRANSPORTS AND LOGISTICS? A transport company deals with many variables when organizing its requests. Some of them are pretty complex, making the task a difficult one for managers.The good news is that the development of the web and mobile access...

Tips for a perfect service.

What is a Customer Portal?

What is a Customer Portal?

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective...

read more
The 10 best Help Desk Software 2022

The 10 best Help Desk Software 2022

What is a Help Desk software? What are the different types? How to choose the most functional service for your company's needs? What are the best 2022 Help...

read more

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