Blog Posts

MTTR Mean time to repair

MTTR (Mean Time to Repair): reducing recovery time in IT services

In this article, you’ll learn what MTTR (Mean Time to Repair) is, why it’s essential for minimizing downtime in IT services, and...
Illustration NIS2 Directive

NIS2: What it is, who it applies to, and what it really changes

NIS2 changes cybersecurity rules across Europe. It applies to far more companies than NIS1 and introduces clear, strict...
IT Configuration Management

IT Configuration Management: Why it is Essential for IT

Complex IT infrastructures, distributed devices, constant changes, staying in control isn’t easy. IT Configuration Management...
Problem Management illustration showing a person looking at a warning sign

Problem Management: comprehensive guide to improve IT problem management

In this article, you'll learn what Problem Management is, why it's essential for your IT Service Desk, and how it helps you...
IT Service Catalog Illustration

Service Catalog: What It Is and Why Your IT Needs One

Most IT requests start with a question: “Who do I ask for this?” That uncertainty leads to delays, missed information, and...
IT Operations Management illustration

IT Operations Management: Essential Practices for Enhanced Service Delivery

IT environments are complex and high-stakes. This article breaks down IT Operations Management (ITOM) and shows how tools like...
Operational Level Agreements, collaboration between departments

Operational Level Agreement: The Quiet Backbone of Service Reliability

Operational Level Agreements (OLAs) are often overlooked, but they’re critical to delivering consistent, reliable service. While...
Knowledge Management Illustration

Knowledge Management: A Complete Implementation Guide

Companies often struggle to manage fragmented information across employees, files, and isolated systems, leading to delays and...
IT Services Illustration

IT Services: What They Are and Why They Are Important to Your Business

This article explores the concept of IT services, the essential services businesses need, their tangible benefits, and how to...
Deepser The 11 Best CRM Software

The Best 11 CRM Software of 2025

In 2025, competition and customer needs have grown to such an extent that having a high-performing CRM Software is no longer just...
Onboarding in Deepser

Comprehensive guide to improving corporate onboarding

In this guide we will examine the key aspects of onboarding, the key steps in the process, the role of the IT department, and how...
Demand Management Graphic

Complete Guide to IT Demand Management

For many companies, IT resource management represents one of the most complex and strategic challenges. Governing the demands from...
Office automation rappresentation

Office Automation: How to Transform Business Processes

This article explores how automation technologies can improve business management, addressing challenges and providing practical...
Deepser Custom Software

Custom Software: Discover the Benefits and When It’s the Best Choice for Your Business

In this article we will explore what it really means to adopt custom software, what benefits it offers, and why it is important in...
Illustration Best Help Desk Software 2024

Best Help Desk Software 2025

A helpdesk software allows to manage support services much more efficiently and quickly. Find out why you should adopt a help desk...
Icona IT Project Manager

IT Project Manager: The Perfect Balance between IT Skills and Business Strategy

The IT Project Manager plays a key role in managing complex projects and ensuring operational efficiency. Find out how this figure...
IT Manager

IT manager: what he is in charge of and what skills he owns

The IT Manager plays a crucial role, combining technical expertise and strategic vision to drive digital transformation. This...
Scheduled Maintenance in Deepser

Scheduled Maintenance: The Key to Effective Asset Management

In this blog post, we will explore the many benefits of scheduled maintenance, the various types available, and how to implement...
Trouble ticketing illustration in Deepser

Trouble Ticketing in Helpdesk: A Simple Guide

Who do you call when your computer suddenly crashes or the printer stops working? The helpdesk, of course! But what happens behind...
Graphical representation of various IT devices managed by managed service providers

Managed Service Providers: Benefits, Services and How to Choose the Right IT Partner

In this post we will explore what MSPs are, what benefits they can offer businesses, the main IT services they provide, and how to...