Our know-how in a blog.

This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at ExCel in London, 11-12 May. SITS brings together the best companies that offer ITSM solutions and...

Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your team works. Introducing a new software is a crucial step;...

SOME ADVICE TO IMPLEMENT THE SERVICE THE BEST WAY Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily basis. In this article, we are not only addressing companies in the services or trade...

HOW CAN I ORGANIZE TRANSPORTS AND LOGISTICS? A transport company deals with many variables when organizing its requests. Some of them are pretty complex, making the task a difficult one for managers.The good news is that the development of the web and mobile access...

Managing Human Resources with a modern and integrated web portal brings numerous benefits. WHAT IS AN HR WEB PORTAL FOR? I was often involved in projects with clients who needed to manage processes related to the Human Resources service in a more “streamlined”...

MAKE CUSTOMERS AUTONOMOUS Thanks to the incentives that the EU made available to those companies that adopt innovative digital tools for their production processes, there are lots of talks about industry 4.0 What is less talked about is the possibility for companies...

AUTOMATE YOUR ACTIVITIES: SAVE TIME AND MONEY The automation of the activities will make you save a lot of time and effort THE POTENTIAL OF AUTOMATION According to a Harvard Business Review survey, many business sectors have a high automation potential. Just taking a...

No, I am not referring to the "SPOCK" in the image above ...I will rephrase the question to get straight to the point. Is your Service Desk a “Single Point Of Contact” or a “Single Point Of Failure”? TOP PRODUCT OR EXCELLENT SERVICE DESK? Let's take a quick example to...

All IT professionals, myself included, know what an IT Help Desk is. Many of us, in fact, have grown up providing assistance on hardware and software, or offering system and networking support for the users of our organization.IT has been structured over time,...

The service catalog is the core of the provision of IT services. Let's see some tips to implement it. Why do I need a Service Catalog? Historically, the IT Service has been viewed as a "necessary cost" in several companies.Thanks to the digital revolution of recent...