Customer support software is designed to facilitate customer service management. So how to choose the tool more in line with the ...

What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool ...

What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let’s see together what ...

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? ...

What is a Help Desk software? What are the different types? How to choose the most functional service for your company’s needs? ...

How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks ...