Our know-how in a blog.
for a free circulation of ideas and knowledge.
Tips for a perfect service.
SITS, the event for IT Service Management professionals
This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at...
How to choose a Service Desk Software
Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this...
Efficient Service Desk: where to start?
SOME ADVICE TO IMPLEMENT THE SERVICE THE BEST WAY Implementing an efficient and well-structured service is a fundamental step for companies that deal with...
Organizing transport: advantages of using a software solution
HOW CAN I ORGANIZE TRANSPORTS AND LOGISTICS? A transport company deals with many variables when organizing its requests. Some of them are pretty complex,...
Why using a Human Resource Management Software
Managing Human Resources with a modern and integrated web portal brings numerous benefits. WHAT IS AN HR WEB PORTAL FOR? I was often involved in projects with...
Customer care 4.0
MAKE CUSTOMERS AUTONOMOUS Thanks to the incentives that the EU made available to those companies that adopt innovative digital tools for their production...
Task Automation
AUTOMATE YOUR ACTIVITIES: SAVE TIME AND MONEY The automation of the activities will make you save a lot of time and effort THE POTENTIAL OF AUTOMATION...
Is your Service Desk a SPOC or a SPOF?
No, I am not referring to the "SPOCK" in the image above ...I will rephrase the question to get straight to the point. Is your Service Desk a “Single Point Of...
What’s the difference between a Service Desk and a Help Desk?
All IT professionals, myself included, know what an IT Help Desk is. Many of us, in fact, have grown up providing assistance on hardware and software, or...
Tips for implementing the Service Catalog
The service catalog is the core of the provision of IT services. Let's see some tips to implement it. Why do I need a Service Catalog? Historically, the IT...
Creation of a Knowledge Base: features and benefits
Shared tool to create guides in an easily accessible web portal. KNOWLEDGE BASE IN A HELP DESK SOFTWARE What is a knowledge base management tool for? Let’s...
5 simple points to organize your Customer Service
Structure your Service Desk in an impeccable way In a previous article we have already talked about how to start structuring the customer service...