SLA: agreements that make all the difference
Service Level Agreements are of strategic importance to any type of organization. With Deepser’s SLA module, you can manage agreements efficiently, containing management costs and ensuring the trust of your customers.
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Delays do not depend on you alone.
With a formal contract, you can have clarity on the terms you stipulated, but it takes more than that to track timelines and predict delays before you they happen. This way, you will always offer excellent and timely services, and in case of problems, communicate them quickly to yours clients, in full transparency.
Deepser helps you comply with agreements.
Measure time, anticipate peaks
With the SLA module you configure and customize calendars to manage workdays and vacations by branch or customer, assigning each activity a target to meet service levels.
Do you risk incurring penalties? With Deepser you know in advance because it calculates timers per second on metrics you define. All of this is scalable and customizable to your organization’s specific needs.
Keep all your SLAs at your fingertips
With a flexible web interface, you have an overview of the SLAs. Deepser is among the few software that also allows you to apply service levels to other resources to better monitor them.
The SLA module is
included in the license:
Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
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