Strategic control of contracts
Full view of timelines and deadlines
Identify new business opportunities
Deepser allows you to manage your company’s contracts in a lean and effective way. Be them service contracts, or warranty, license, rental, maintenance or other kind of contracts, the software will allow you to easily manage each of them.
Respect contracted hours and tasks; automate customer communications.
In addition, managing service level agreements (SLAs) will make it easier to analyse the service provided and make sure it is a precise one.
For each customer, individually manage contracts for one or more business assets.
Thanks to multi-company management, keep various active contracts per client, type of activity and service provided. Easily engage third parties in request processing and customer relationships.
- Keep track of all service activities performed for each contract
- Set the amount of hours agreed by contract
- Automatically scale service hours or interventions
- Maintain visibility of contracts and the available amount of time for customers/assets
- Always keep the status of existing contracts up to date
- Facilitates communication between the Commercial, Technical and Customer Service teams
- Avoid providing for free services that require payment
- Maximize profit in contract renewals
- Identify business opportunities
- Offer contract upgrades
- Adjust user group permissions to view contracts
Improve business management, increase opportunities and efficiency
Suppliers and Partners
Engage suppliers and third parties in the management of open reports, RMAs, customer activities. Take control of hours and activities carried out.
Get automated reports on contracts, customers, and services. Keep a clear view of service data to make real-time strategic decisions.
Manage contracts and service operations. Keep inventory of all contracted Assets. Set a minimum scalable time from the hourly amount and roundings.
Check deadlines and receive automatic reminders. Easily manage paid and billed interventions. Get complete control and communicate with the technical and commercial department, using an easy-to-use tool.
Use a portal shared across multiple business units to quickly access and export your service data. Create the work report directly from support requests and share documentation with customers and third parties.
Collect all customers’ requests in one portal. Monitor deadlines and contract renewals, engage the whole sales team part with the use of a shared tool.
Contract and customer management
Better organize contracts and improve time management
Keep an eye on contracts and activities. Engage your team to make quick, thoughtful decisions. Make your customer satisfied with accurate timing management.
for Contract Management
- Clients Request Registration
- Automated help desk
- Contract Management integated with the Tickets
- New Opportunities Management
- Customer and contract files
- Global view of your service and contracts
- Follow-up for about-to-end contracts
- Email Notifications for tasks and work reports
- Deadline Reminders
Reports and Dashboard
- Monitor work hours in real time
- Scheduled reports
- Real time charts to check your service
Calendars and Tasks
- Assign tasks to your team members
- Planning on shared calendars
- Finalize tasks and make work reports