4 points to choose Deepser
rather than Zendesk
Deepser is a software to implement your Service Desk, Help Desk and User Portal. It allows you a 360-degrees management of the service you offer: IT Support, Customer Care, CRM and your corporate assets.
- Deepser is simple to configure and easy to use
- Suitable for every kind of organizations
- All modules (CMDB, CRM, Custom Forms and more) are included in the basic price
- Adapt the tool to your needs: full customization and integration
Get all the features with the basic license
No need to buy Enterprise or Professional license, install plugins or use esternal tools: every modules are included! When you adopt Deepser you can immediately manage your Service Desk, Customer Care, CRM and your Devices. Further, every customization features are included:
- Complete Service Desk Module
- CMDB for infrastructure management
- CRM for managing the sales team
- Escalation Rules
- Dashboard and Reporting
- Customizable Forms, Fields and Views
Make your team work fast
Deepser customers adopt the software very quickly. Our secret?
Simple and flexible configuration, intuitive functionality and fast learning curve.
Operators and end users will immediately learn the product:
- Intuitive and immediate functions
- WEB interface designed for users
- Quick configuration implementation
- Happy help desk operators
- Management involved thanks to dashboards and reports
- Complete control of your service
- CRM for sales agents and CMDB management included!
A software that fits you
Deepser offers all the customization features in the standard license.
The basic price includes all the tools to adapt the software to your needs:
- Custom Fields
- Personalized Events and Triggers
- Task Automation thanks to the escalation rules
- Custom forms, views and notifications
- Flexible ticket types: suitable for your service
- Fully customizable Calendars, Reports and Dashboards
A team that always follows you
Deepser is developed by a team with experience in the Service Desk sector and the management of business processes.
There are no intermediaries, resellers or consulting agencies. You will be followed in your project by the same team that implements the software:
- Full support
- Quickly implemented features
- Startup of projects in a few days
- Technicians and Project Managers always available
- Personal account manager that follows you 100%
- Prices suitable for all teams and full features
Why do customers choose Deepser
instead of Zendesk?
Zendesk is a very good software. Deepser is just as powerful, it is designed to cover not only the customer service, but the whole organization of your service. Moreover, it allows you to access all the features with the purchase of the basic license: there is no need for a license upgrade!
| Features | Deepser | Zendesk |
|---|---|---|
| CMDB module included in the basic license | ||
| CRM module included in the basic license | ||
| Task management for all software entities | ||
| Development of customizations from WEB interface included in the basic license | ||
| Forms, views and custom fields available with the base price | ||
| Flexible deployment: cloud / on-premise, on shared server or on your own server. The choice is yours! |