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Knowledge Base: your source of knowledge

Deepser’s Knowledge Base is a database of technical and procedural knowledge. It supports your operators and customers in using your products and services, and in independently solving the most common problems and queries.

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Knowledge Base Articles View in Deepser

Clients that trusted us

Don’t waste time with recurring pains.

With guides, manuals, Frequently Asked Questions (FAQs), and multimedia content, you can empower users, whether they are team members, suppliers, or customers. You control how much autonomy to give based on your typical user and the content you share, so you can intervene only when there is a real need.

Deepser character reading a Book

Deepser helps educate your users.

Knowledge Base integrated with the Help Desk

With the integration of the two modules, you can structure documentation, link it to tickets, and edit guides quickly, speeding up content production and related updating, via a central Repository.

By being able to leave comments and make changes, there is a mechanism for continuous knowledge sharing and improvement.

Easy search by tags, keywords, intuitive interface.
Most frequent requests resolved independently.
Configures permissions to enable only authorized user groups.
Multiple KB function with diversified KB by theme, service and users.
Instant support for your users.
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Knowledge Base in Deepser

The Knowledge Base
module is included in
the license:

Starter plan Deepser

Starter

Plus Plan Deepser

Plus

Enterprise plan Deepser

Enterprise

Reviews

“The product is very feature-rich. Now both my customers and I can't do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B. Information Technology and Services
“I use it to handle customer inquiries and general information.
Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L. Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it.
Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.Computer Networking
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