Blog Posts
SPS Italia – Smart Production Solutions
SPS Italia is the leading annual trade fair for smart, digital, and sustainable industry in the Italian manufacturing sector. It...
Back to SITS, the Service Desk and IT Support exhibition in London
SITS is the leading event for IT Service Management, Service Desk and Support professionals organized at ExCel London May 10 – 11...
Everything you need to know about Asset Management
How can we define IT Asset Management? What can ITAM do for your business?
And what advantages can it bring? Let’s find out...
The ultimate Guide to choose a Customer Service software
Customer support software is designed to facilitate customer service management. So how to choose the tool more in line with the...
10 good reasons to use a CRM solution
What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool...
Enterprise Service Management: characteristics and benefits
What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let’s see together what...
What is a Customer Portal?
What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer?...
The 10 best Help Desk Software 2025
What is a Help Desk software? What are the different types? How to choose the most functional service for your company’s needs?...
What is a ticketing system?
In this guide we will examine what exactly a “ticketing system,” is, how it works in practice, why many companies decide to adopt...
SITS, the event for IT Service Management professionals
This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support...
How to choose a Service Desk Software
Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your...
Efficient Service Desk: where to start?
Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily...
Organizing transport: advantages of using a software solution
A transport company deals with many variables when organizing its requests. Some of them are pretty complex, making the task a...
Why using a Human Resource Management Software
Managing Human Resources with a modern and integrated web portal brings numerous benefits...
Customer care 4.0
Managing a customer care service is not as easy as we may think and a customer care manager can sometimes find herself full of...
Task Automation
AUTOMATE YOUR ACTIVITIES: SAVE TIME AND MONEY.
The automation of the activities will make you save a lot of time and effort...
Is your Service Desk a SPOC or a SPOF?
Is your Service Desk a “Single Point Of Contact” or a “Single Point Of Failure”?...
What’s the difference between a Service Desk and a Help Desk?
All IT professionals, myself included, know what an IT Help Desk is. Many of us, in fact, have grown up providing assistance on...
Service Catalog: Complete Guide
A service catalog is essential for streamlining service management and delivery within an organization. Properly structuring it...
Knowledge Base Creation: features and benefits
This article explores what a Knowledge Base is, what are its benefits, and how it can support strategic knowledge management. We...