Previous Blog Posts

Enterprise Service Management: characteristics and benefits

What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let’s see together what...

What is a Customer Portal?

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer?...
Software ITSM

The 10 best Help Desk Software 2022

What is a Help Desk software? What are the different types? How to choose the most functional service for your company’s needs?...

Everything you need to know about ticketing systems

How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks...

SITS, the event for IT Service Management professionals

This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support...

How to choose a Service Desk Software

Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your...