Help Desk and Device management tool
Deepser easily adapts to the specificities of your service needs: its modules can be tailored to fit work processes of medical device businesses, specialized clinics, healthcare residences, medical analysis labs and home care services.
Optimize processes and improve the efficiency and quality of services offered.
Keep track of devices and softwares installed at different facilities, and types of maintenance required for malfunctions or upgrades.
Our modular and scalable software gives support to technical staff operating in the healthcare sector.
The end user portal supports requests addressed to the healthcare personnel, who constantly plays a fundamental role in favor of the health and quality of life of individuals.
- Collect all requests from employees and external collaborators in a single portal
- Make an inventory of equipment, machinery and contracts
- Monitor assets and optimize purchases
- Get automatic reports on the services provided
- Regulate access and ensure compliance
- Automatically generate tickets from preset forms
- Set escalation rules and scheduled notifications
- Protect and manage company and device passwords
- Set up reminders and notifications for scheduled interventions
- Manage suppliers of equipment and devices
Manage services and devices for healthcare
Keep hardware, software, contracts and much more updated. Manage interventions and provide information on the status of tickets.
Through the web portal, employees can request holidays, permits, certificates. Create a knowledge base to facilitate the induction of new employees.
Manage requests associated with assets and optimize purchases. Monitor deadlines and warranties and keep your inventory under control. Internally provide a product catalogue.
Check deadlines and receive automatic reminders. Manage paid and billed services. Communicate easily with the service department.
Manage appointment reservations; Certification request; Provide accurate information and user guides.
Get automatic reports on contracts, customers and services provided. Maintain a clear view of the service data to make strategic decisions in real time.
Improve the assistance offered to healthcare facilities
With Deepser you get a tool to facilitate the work of technicians
Make the right decision quickly thanks to uniform and consistent data
Key Features for Healthcare
- Registration of user and employee requests
- Automated Help Desk
- Internal Process Management
- Inventory of contracts, devices and assets
- Management of deadlines
- Management of maintenance and renewals
- Provide a Knowledge Base (FAQ)
- Quick answers to frequently asked questions
- Organized and reliable content
SLA – Service Levels
- Guarantee the Service Levels are met
- Configure objectives
- Monitor all the activities