Live Chat: connect with clients in real time

Deepser’s Live Chat module gives you a centralized, fast solution for communicating with customers in real time and facilitates your Customer Service support. In times of need, you will always be there for your user.

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Deepser's Live Chat to communicate in real time

Clients that trusted us

Nobody likes waiting.

Being able to communicate with humans in Support Live Chats makes all the difference in the user experience. When our clients need us, we must be there: listening to them, understanding their issue, and providing a quick and complete answer for a quick problem resolution. Chat bots, for now, have yet to surpass us.

Deepser supports communication with your users.

Live Chat and Widget for your website

One of the benefits of Deepser Live Chat is the widget integration that offers users the ability to chat with your team directly from your website. A unique convenience for providing immediate responses, engaging visitors and not miss a single user.

Centralize all communications in one place.

Assign requests to the most qualified staff.

Share files via real-time chat: videos, images, documents.

Organize and moderate discussion groups.

Customize the widget: customize each Chat with your brand colors and use it with various domains.

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Deepser's Live Chat Widget for your website to communicate with your users

Deepser's Internal Chat service for your team members

Internal Chat with team members

The working team can also take advantage of our Live Chat to collaborate quickly and efficiently:

Avoid sending long email threads.

Organize channels: create discussion groups and assign moderators.

Save private notes: take notes and save them directly in chat.

Optimize teamwork team.

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The Live Chat module is
included in the license:

Starter

Plus

Enterprise

Pricing Plans: clear and simple

We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users.
In addition, we offer discounts for large groups.

Starter

To start out

Ticketing system complete & ITIL compliant

Dashboard & Report - Customizable

Calendari integrated with Microsoft 365 & Google Calendar

User Portal

CRM

Board Kanban

Task Management

SLA Management

API - unlimited requests

Agent refers to those who use Deepser's back-office. For any other user, including team members, it is free.

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Discounts for large groups

Best Seller

Plus

For growing companies

Everything in Starter

CMDB - Unlimited Assets

CMDB Graph Views

IT Asset Manager

IT Monitoring

Contract Management

Password Manager

Knowledge Base

Live Chat

Agent refers to those who use Deepser’s back-office. For any other user, including team members, it is free.

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Discounts for large groups

Enterprise

For larger companies

Everything in Plus

Workflows & NoCode/LowCode

Approvals & Stages

Scheduled Maintenance

Sales & Invoicing

Inventory & Warehouses

Project Management & Gantt View

Customer Satisfaction & Surveys

Marketing

Agent refers to those who use Deepser's back-office. For any other user, including team members, it is free.

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Discounts for large groups

View all features

Reviews

“The product is very feature-rich. Now both my customers and I can't do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”

Marco B. Information Technology and Services

“I use it to handle customer inquiries and general information.
Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”

Sofia L. Health, Wellness and Fitness

“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it.
Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”

Daniele T.Computer Networking

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If you’re not ready to make a choice, here’s a gift for you!

Software selection takes time. To help you out we prepared a document to
facilitate gathering data for your selection process. We are not afraid of
comparison.