Knowledge Base and FAQ
Deepser is an advanced help desk and ticketing software that allows you to create, organize, and share content, guides, manuals or simple FAQs. With the knowledge base management you save time and make your service more effective. Deepser KB is intuitive and easy to compile, designed for both service operators and customers who access content.
Create a database of technical, procedural or simple FAQs and let users use it by themselves.
- Your knowledge database: guides, multimedia content, FAQs
- Organized articles: organize content in an ordered structure
- Simple editing: update the guides with a click
- Rapid Search: content search is fast and intuitive
- Help your users: provide quick solutions to common problems
- Your users help you: reduce troubleshooting time
- Multiple Knowledge Base: create more KBs. Organize them by theme, service, users
- Help tooltip: the user is offered a possible solution
- Faster operators and rapid training: information sharing and collaboration
- Deepser is the right tool to provide an excellent Knowledge Base
All the advantages of the knowledge base
Quick answers to frequently asked questions
Minimize the resolution time of reports and requests.
Organized and reliable content
Organize the items in a simple structure to browse. Keep a central repository of information
Speak the language of your users
Thanks to the multiple KB functionality, you create guides in the language of your users
Check access to information
By setting the permissions, you ensure that only authorized groups access the information they are responsible for
Users help you … and work better
The Knowledge Base also serves to provide solution models for frequent requests. Your users independently resolve their requests
All contents just a click away
They use fast search and thanks to easy navigability, browsing the information is immediate and intuitive
Shared information, happy users
With Deepser you get the most out of sharing content
Keep control information, increase productivity of employees, and make self-service users.
Main features of Deepser
Knowledge Base Software
Multiple Knowledge Base
- Visible to technicians or users
- Multi-language
- Specific topics
Organized Articles
- Content hierarchical structure
- Related topics
- Visible to authorized users
Collaboration
- Content sharing
- Comments on articles
- Media files
Auto-resolution
- Guided users in requests
- Informed technicians
- Items related to tickets
Rapid Search
- Intuitive search interface
- Tags and keywords
- Easy browsing of the software
Information control
- Users authorized to change
- Information visible and not
- Single centralized repository