Service Desk: the advanced Help Desk Software that grows with you
Deepser is the all-in-one IT software that allows you to track and categorize tickets, manage support, and match modules to fit your needs. It is so easy to use that your team members will get the hang of it right away.
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Clients that trusted us
Stop loosing track of the situation.
Keeping track of requests has never been easier. You can say goodbye to long email threads or, even worse, sticky notes here and there. Now, you can have an overview of all support tickets, assign them to specific team members and visualize the big picture.
Deepser helps tracking customer service.
A unique and custom web portal
Your web portal is ITIL compliant, easy to configure, and gives your organization all the tools to manage processes, information, and services:
Efficient ticketing system
Assigns requests to the correct team and automatically calculate priorities. With the Multi Company feature, organize customers according to different locations and branches.
Enable customers to manage tickets by communicating with them via comments and notifications, an innovative way to get them involved in your Customer Care rules setting and streamline team work.
Powerful task automation
The Escalation Rules feature is a key tool to allow you to focus only on activities that really bring value to your business:
Faster remote assistance
Connect to user or client devices directly from Deepser tickets. Native integration with TeamViewer© and AnyDesk speeds up support and allows you to track and save each session by centralizing all activity in a single tool.
The Service Desk module is included in the license:
Starter
Plus
Enterprise
Pricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users.
In addition, we offer discounts for large groups.
Starter
To start out
$ 36
per month, per agent billed
annually
Agent refers to those who use Deepser's back-office. For any other user, including team members, it is free.
Discounts for large groups
Best Seller
Plus
For growing companies
$ 45
per month, per agent billed
annually
Agent refers to those who use Deepser’s back-office. For any other user, including team members, it is free.
Discounts for large groups
Enterprise
For larger companies
Contact us to define
business needs and
number of agents.
Agent refers to those who use Deepser's back-office. For any other user, including team members, it is free.
Discounts for large groups
Reviews
Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
If you’re not ready to make a choice, here’s a gift for you!
Software selection takes time. To help you out we prepared a document to
facilitate gathering data for your selection process. We are not afraid of
comparison.