Previous Blog Posts
Is your Service Desk a SPOC or a SPOF?
Is your Service Desk a “Single Point Of Contact” or a “Single Point Of Failure”?...
What’s the difference between a Service Desk and a Help Desk?
All IT professionals, myself included, know what an IT Help Desk is. Many of us, in fact, have grown up providing assistance on...
Tips for implementing the Service Catalog
The service catalog is the core of the provision of IT services. Let’s see some tips to implement it...
Creation of a Knowledge Base: features and benefits
Shared tool to create guides in an easily accessible web portal...
5 simple points to organize your Customer Service
We will see the 5 key points to organize the customer service and how easy they are to implement in an automated IT tool, such as...
The CMDB, how and why to implement it
Having the data of your infrastructure handy is essential. Let’s see what the CMDB is, and what are techniques and tools to...