Senza categoria

In this article, we will delve into practical examples of how AI-powered workflows are transforming various business departments, driving efficiency, and optimizing processes.

This article looks at how artificial intelligence is changing Knowledge Bases, making it easier to access information quickly, accurately, and in a more personalized way.

In this guide, we will explore what an IT helpdesk is, how it works, and the benefits of a well-implemented system. We will also look at the differences with other IT solutions, key features to look for in a helpdesk software, and some best practices for providing high-quality service.

In this article, we will explore how artificial intelligence improves service management, from request creation to resolution, including automatic categorization, sentiment analysis, and much more.

In this article, we’ll explore what IT capacity management is, why it’s critical for ensuring the continuity and performance of IT services, and how to apply it strategically. We’ll break down its components, highlight its concrete benefits, and share best practices for planning resources effectively, avoiding waste and minimizing downtime.

In this article, you’ll learn what MTTR (Mean Time to Repair) is, why it’s essential for minimizing downtime in IT services, and how to improve it to ensure operational continuity and efficiency.

NIS2 changes cybersecurity rules across Europe. It applies to far more companies than NIS1 and introduces clear, strict obligations. This guide shows what you need to do to prepare.

Complex IT infrastructures, distributed devices, constant changes, staying in control isn’t easy.
IT Configuration Management helps manage all of this with precision, reducing errors and downtime.
In this guide, we will explore how it works, why it matters, and how to use it effectively.

In this article, you’ll learn what Problem Management is, why it’s essential for your IT Service Desk, and how it helps you prevent issues instead of dealing with them repeatedly from scratch.

Most IT requests start with a question: “Who do I ask for this?” That uncertainty leads to delays, missed information, and frustrated users. A service catalog solves this by making services clear, trackable, and available to everyone in one place.