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Who do you call when your computer suddenly crashes or the printer stops working? The helpdesk, of course! But what happens behind the scenes when you report an issue? That’s where a trouble ticketing system comes into the picture. It’s the unsung hero of customer service, making sure your problems are tracked, managed, and resolved […]

In this post we will explore what MSPs are, what benefits they can offer businesses, the main IT services they provide, and how to choose the right provider for your needs. We will also discuss implementing an MSP and the software tools they use to optimize operations.

In this article we will explore how multichannel strategies can truly help transform your customer service, improving your customers’ satisfaction and loyalty, we will further see why customer service is the key to distinguishing yourself from the competition.

The work report is a formal document that is essential for tracking and documenting the work done by employees. Find out how it can help your company improve productivity and task management.

ITSM is the cornerstone of organizational success. Explore how ITIL’s 7 guiding principles can elevate your IT service management, driving efficiency, innovation, and unparalleled customer satisfaction.

Service Level Agreements are critical to defining and maintaining high standards in B2B services. This guide explores all aspects of SLAs, from structuring to implementation, offering practical insights for optimizing customer-supplier relationships.

Knowledge Base integrated with Help Desk Software transforms customer support by providing immediate answers and reducing repetitive requests. In this article we will uncover how this solution enhances customer autonomy and optimizes the work of support agents.

This guide explores the benefits of a self-service portal, the key features, and the advantages this brings to departments such as HR and IT.

In this article, we will learn how CRM software can become a powerful ally in reducing costs and increasing operational efficiency.