Senza categoria

In this article, we’ll explore what IT capacity management is, why it’s critical for ensuring the continuity and performance of IT services, and how to apply it strategically. We’ll break down its components, highlight its concrete benefits, and share best practices for planning resources effectively, avoiding waste and minimizing downtime.

In this article, you’ll learn what MTTR (Mean Time to Repair) is, why it’s essential for minimizing downtime in IT services, and how to improve it to ensure operational continuity and efficiency.

NIS2 changes cybersecurity rules across Europe. It applies to far more companies than NIS1 and introduces clear, strict obligations. This guide shows what you need to do to prepare.

Complex IT infrastructures, distributed devices, constant changes, staying in control isn’t easy.
IT Configuration Management helps manage all of this with precision, reducing errors and downtime.
In this guide, we will explore how it works, why it matters, and how to use it effectively.

In this article, you’ll learn what Problem Management is, why it’s essential for your IT Service Desk, and how it helps you prevent issues instead of dealing with them repeatedly from scratch.

Most IT requests start with a question: “Who do I ask for this?” That uncertainty leads to delays, missed information, and frustrated users. A service catalog solves this by making services clear, trackable, and available to everyone in one place.

IT environments are complex and high-stakes.
This article breaks down IT Operations Management (ITOM) and shows how tools like Deepser help keep systems reliable, efficient, and under control.

Operational Level Agreements (OLAs) are often overlooked, but they’re critical to delivering consistent, reliable service. While SLAs define what you promise your customers, OLAs define how your internal teams make those promises happen.
In this article, we’ll explore how they differ from SLAs, what they include and why they matter.

Companies often struggle to manage fragmented information across employees, files, and isolated systems, leading to delays and inefficiencies. Knowledge Management centralizes and organizes knowledge into an accessible and up-to-date Knowledge Base. In this article, we will explore how to implement it effectively and the benefits it can bring to your company.

This article explores the concept of IT services, the essential services businesses need, their tangible benefits, and how to choose the right partner. If you’re seeking clear insights and practical guidance, you’re in the right place.