The Help Desk software for an efficient Customer Service

Deepser is a modular IT software that gives you the right tools, at a fair price. It helps you better manage your IT infrastructure and so much more. Thanks also to its great usability, migration will be fast, and your colleagues will thank you for it.

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To digitalize your customer service you need the best tools in the market.

If you are looking for a flexible software to track tickets, automate processes, set measurable targets, get an overview of the situation, link data points, assign tasks to specific team members, and more, you are in the right place! With Deepser you can finally have it all under control in one software, and with a single subscription plan.

Streamline your work with Deepser.

Our all-in-one, low code/no code, ITIL-compliant ITSM software adapts to any type of business in order to manage and optimize your work processes. Deepser is here to help you create a solution tailored to your unique needs and provide you with an overview that will make achieving your business goals easier, and faster.

Help your clients

You have full helpdesk capabilities from the get-go with the Starter license, like tracking and categorizing tickets, assigning tasks, reporting and much more.

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Get an overview of the situation

Deepser shows you an up-to-date overview of your business with graphs based on data and statistics from the service and each individual function.

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Educate your clients

You have access to a knowledge base that collects how-to guides and documentation for your users to be able to provide them with instant help.

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Communicate with all your users

From the Plus license upwards, you have access to the Live Chat via the portal with your clients, and also via the Live Chat widget for your website so you do not miss your users.

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Deepser modules are designed to meet the needs of the entire company

With Deepser you can manage the processes of different departments: IT operations, customer support and sales. However, if you are looking just for the Help Desk, the basic license has all the features you need.

All of our modules are entirely customizable to suit your needs.

We can customize:

Fields: there are hundreds available but if need be, you can easily create new ones;
Ticket Forms: they can be different for each category and include fields;
Grids: decide what and how information needs to be displayed;
Multiple SLAs: define parameters to be used for each service, client and more;
Workflows: unlimited, configure them according to your business needs and processes;
User Portal: you can customize it based on the logged user or client and their enabled services;
Portal Designer: you can customize the User Portal with a simple drag-and-drop and add Knowledge Base articles, videos, ticket lists, assets in use, announcements, and more.

What Deepser offers

These are some of the features that are especially appreciated by our customers and that set us apart. In addition, know that we are constantly improving our features and services, thanks to our customers’ requests and feedback because we care about meeting your needs.

CUSTOMIZATION

Deepser was designed to fit your needs. With our guide, we will show you how to create solutions for each department/office in your company.

SCALABILITY

The world is in flux, and we understand growing companies well, which is why we are modular. Our versatility is key to your growth and success.

GREAT USABILITY FOR AGENTS AND END-USERS

We pride ourselves of the fact that Deepser is easy for everyone to use, which is no small feat when selecting a new software.

ON PREMISE AND IN THE CLOUD

We care about your data and offer you the choice of having you data saved on premise or in the cloud. You decide!

MORE FEATURES, AFFORDABLE PRICING

To meet the needs of the market, we have created solutions with a good features/price ratio.

ISO 27001 CERTIFICATION

We are certified and strictly adhere to best practices for an information security management system.

AUTOMATIONS

To optimize workflows, automation is indispensable. Simply set them up and magic is done.

Deepser is the all-in-one ITSM software
to have: it’s modular and low code/no code.

How we work

Adopting a new ITSM software requires proper care. Here is how we plan on working with you to ensure that the software migration is smooth and done in the shortest possible time.

FIRST MEETING

We have a first meeting to get to know you and understand the pains and needs to be solved.

DEMO

We present a customized demo with the functionalities that may suit your needs.

PLAN DEFINITION

Based on your requirements, together we define the right plan for you with the modules and number of agents.

CONFIGURATION

We are available to assist you in configuring Deepser according your indications.

AFTER SALES

Once your Deepser is configured, we will always be available and offer continuous support to you.

Pricing Plans: clear and simple

We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users.
In addition, we offer discounts for large groups.

Starter

To start out

Complete Ticketing system & ITIL compliant
Dashboard & Report – Customizable
Integrated with Microsoft 365 & Google
User Portal
IT Asset Manager
IT Monitoring
Task Management