Help Desk and logistics activities planning
The management of all requests of a transport and shipping company, as well as those of the logistics department of businesses operating in other industries, involves numerous aspects and often must face the unexpected.
Organizing transport can be a complex activity due to the many variables and actors involved.
Thanks to Deepser you get a tool to better manage order reception, shipping and planning of logistics activities. The software also allows you to keep an inventory of the fleet, monitoring deadlines and maintenance.
- Collect all your customers’ requests and reports in a single portal
- Process requests based on priority, without discretion from the driver or customer
- Act promptly to reschedule routes and manage emergencies
- Control the reporting and efficiency of your drivers, who carry out the off-site activity
- Manage vehicles: monitor company assets, identifying unused resources and optimizing maintenance
- Eliminate paper and plan a daily schedule based on the lowest-cost routes
- Track periodic requests based on seasonality
- Easily plan activities on a shared calendar
- Make a Knowledge Base available to customers (FAQ)
- Process reports on shipments
- Facilitates collaboration and communication between corporate departments
Manage services for logistics in an orderly manner
Customer Service Office
Manage requests on shipments; collect all customer requests in a single portal and provide a Knowledge Base with frequently asked questions.
Check shipping deadlines and receive automatic reminders; Easily manage relationships with couriers. Communicate easily with sales agents.
Manage requests associated with shipments and optimize purchases of equipment and services. Monitor eadlines of contracts and agreements; keep your fleet under control.
Transport and Logistics
Receive reports from customers about products and shipments. Manage any returns or complaints.
Management of holidays, permits, certified requests and much more; Optimization of communication with staff through Knowledge Base and automatic notifications.
Management and direction
Get automatic reports on the services provided. Keep a clear view of the service data, to make strategic decisions in real time.
Improve communication with carriers and customers
With Deepser you get maximum control of your shipments
Make the right decision quickly thanks to the visibility of your daily activities
Key Features for Logistics