Deepser is a software for managing the modern and advanced Service Desk. It allows you to reliably manage IT processes, taking advantage of the ITIL © framework. Get a tool that helps you get ISO 20000 certification. In fact, Deepser is a tool to implement IT Service Management processes under the ISO 20000 standard.
With Deepser you can define the requirements of your organization in delivering IT services and manage them at a level of quality acceptable to your customers.
This allows you to facilitate ISO 20000 certification and to remain compliant with its specifications over time.
- Software for ITIL© management of ISO 20000 processes
- Implements ITIL©: a web platform to adopt ITIL© easily
- Incident / Problem Management: centralized reporting and anomaly management
- Configuration Management: complete CMDB integrated with the Service Desk
- Change Management: documents and tracks change processes
- Service Level Management: measures service levels transparently
- Service Continuity and Availability Management: monitors the reliability of the service
- Service Reporting: timely reports and dashboards, all in one tool
The IT Service Management Software that helps you with the ISO 20000 certification
With Service Desk capabilities Deepser allows you to manage all of your IT Service processes! Deepser allows you to improve the efficiency, reliability and consistency of IT processes that affect costs and service, reducing the costs of your servide desk, and improving reliability and performance. In addition, by choosing Deepser you can formally declare compliance with ITIL© (Information Technology Infrastructure Library) best practices.
Take on Quality Audits
- With Deepser you can handle certification audits without worries. Maintain, improve and document the effectiveness of service management processes.
- IT Service Desk
- With Deepser you offer all the tools for aligning IT services with business strategies. Talk to the management by providing reliable data and enhance your service.
Are you ready for ISO 20000 certification?
With Deepser you get a tool for managing the
service and maximum control of IT processes
Monitor your IT service, make decisions in minutes, and document your processes with reports, dashboards and KPIs.