Everything you need to know about Asset Management
How can we define IT Asset Management? What can ITAM do for your business?
And what advantages can it bring? Let’s find out.
Everything you need to know about Asset Management Read More »
Help Desk
The ultimate Guide to choose a Customer Service software
Customer support software is designed to facilitate customer service management. So how to choose the tool more in line with the needs of your company or more generally of your business?
The ultimate Guide to choose a Customer Service software Read More »
10 good reasons to use a CRM solution
What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool for your business?
10 good reasons to use a CRM solution Read More »
Enterprise Service Management: characteristics and benefits
What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let’s see together what are the objectives and benefits of Enterprise Service Management.
Enterprise Service Management: characteristics and benefits Read More »
What is a Customer Portal?
What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective solution for companies? With this article, we will try to give an exhaustive answer to all the above questions.
What is a Customer Portal? Read More »
The 10 best Help Desk Software 2025
What is a Help Desk software? What are the different types? How to choose the most functional service for your company’s needs? What are the best 2022 Help Desk software.
The 10 best Help Desk Software 2025 Read More »
What is a ticketing system?
In this guide we will examine what exactly a “ticketing system,” is, how it works in practice, why many companies decide to adopt it, and what aspects to consider before choosing one.
We will also take an in-depth look at Deepser, our IT Asset Management (ITSM) platform that adopts the ITIL framework.
What is a ticketing system? Read More »
SITS, the event for IT Service Management professionals
This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at ExCel in London, 11-12 May.
SITS, the event for IT Service Management professionals Read More »
How to choose a Service Desk Software
Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your team works. Introducing a new software is a crucial step; in some cases, it can lead to nasty surprises if you realize too late that it’s not the right product.
How to choose a Service Desk Software Read More »
The CMDB, how and why to implement it
Having the data of your infrastructure handy is essential. Let’s see what the CMDB is, and what are techniques and tools to implement it.
The CMDB, how and why to implement it Read More »