ITSM and employee onboarding

Onboarding is a crucial process. New technologies allow you to create customized workflows, automation and offer self-service features to optimize processes.

Helpdesk Software

Employee onboarding is a crucial process for businesses today. Ensuring effective onboarding of new hires is critical to creating a positive work environment and reducing turnover. One way to simplify and streamline this process is to use an IT Service Management (ITSM) software specifically designed to support employee onboarding and transition.

Why is employee onboarding important?

Corporate onboarding is more than just an introduction to new employees. It is the crucial first step in integrating a new person and it is a fundamental process to ensure that new talents understand their specific tasks, but also that they feel involved and ready to contribute to the success of the company.

A solid onboarding program is essential to give new hires a detailed overview of the company, its mission, vision, and values. At the same time, it serves to reduce the time needed for new employees to adapt, allowing them to reach full productivity more quickly. Finally, effective onboarding helps improve employee engagement and satisfaction, critical factors for long-term retention and productivity.

What does ITSM mean?

ITSM, an acronym for IT Service Management, is a methodology that helps companies manage and provide IT services efficiently. This approach is based on managing IT processes and resources to meet the needs of internal and external users.
ITSM offers a variety of features and tools that simplify and improve employee onboarding.

How does ITSM software facilitate employee onboarding?

Service Management can play a significant role in corporate onboarding, facilitating the entire process for all actors involved. Have you ever thought about all the activities that need to be done in view of the arrival of a new resource and when he or she sets foot in the company? It is necessary for everyone to be involved at the right time and just for the activities that concern them.
Let’s see some of the main features that an ITSM software like Deepser offers.

1. Standardized workflows

Good ITSM software helps you create standardized workflows and processes for employee onboarding. These workflows guide HR staff through each step of the process, providing clear, step-by-step instructions on what to do and when to do it. This ensures that no task is overlooked and that every new hire receives all the necessary information and resources on a consistent basis.


2. Automated provisioning processes

With Deepser, you can automate the processes of provisioning hardware and software needed for new employees. This means that as soon as the onboarding process is initiated, ITSM software can automatically manage the request and approval of new equipment, software, and access to relevant systems.

3. Creation of tickets and request management

It is possible to create and track tickets for all service requests related to onboarding. Whether it is requests for access to specific software, hardware configurations or technical support, all requests can be managed and monitored in an organized way.

4. Service catalog

The ITSM can offer a service catalog, which lists all the services available within the company. This can include access to software, training resources, how-to guides and more. New employees can access this catalog to locate and request the services they need during the onboarding process and thereafter.

5. Automation of repetitive tasks

Automating repetitive tasks is one of the key benefits of using ITSM software for employee onboarding. These tools automate repetitive tasks such as creating accounts, assigning resources, sending welcome communications, and filling out documents, saving time, minimizing errors, and allowing the different teams involved to focus on more strategic tasks.

6. Knowledge base and self-service portal

An ITSM software includes a knowledge base that collects useful information and resources for new employees. This knowledge base is easily accessible through a self-service portal where new hires quickly find answers to their questions and access operating manuals, training resources, FAQs, and helpful guides. The added benefit is that these materials are always shared and updated, as well as available 24/7 and from any device.

7. Monitoring and reporting

Good ITSM software offers monitoring and reporting tools that help you track employee onboarding activities and evaluate the effectiveness of the process.

In fact, these tools offer the possibility of monitoring the progress of the onboarding process. They can identify areas where there may be delays or difficulties, allowing the HR team to intervene promptly to resolve any issues. It is also possible to collect direct feedback from new hires to identify strengths and areas for improvement.

What are the benefits of automation in employee onboarding?

Automating employee onboarding processes offers numerous benefits for both the company and new hires. Among the main advantages that the company can benefit from:

  • Operational Efficiency: Automation helps reduce the time and energy needed to manually manage onboarding processes, freeing up HR, IT, and onboarding staff to focus on higher-value activities.
  • Transparency: Automation allows you to track all activities and interactions during the onboarding process. This ensures greater transparency and facilitates performance monitoring and evaluation.
  • Customization: Good ITSM software allows you to customize the onboarding process based on the specific needs of the company and employees. Custom workflows and rules can be configured to ensure a tailored experience for each new hire, based on role, skills, department, etc.
  • Scalability: Automation allows you to easily manage large volumes of new hires without compromising the quality of the onboarding process. Standardized and automated procedures can be easily adapted to manage a growing number of employees, without exponentially increasing the work of the Human Resource department and other teams involved.
  • Accessibility: With more and more companies adopting remote or hybrid work, onboarding software is adapting to this reality by offering tools and resources for virtual onboarding.

In conclusion, employee onboarding is a critical process that requires attention and resources. ITSM can facilitate onboarding by providing tools and processes to automate, track and efficiently manage all activities related to the onboarding of new employees, maintaining an organized and service-oriented approach. This allows HR staff to focus on higher-value tasks while ensuring a consistent and personalized experience for new hires.

Deepser has already been adopted by companies to support corporate onboarding. Thanks to the customized workflows, extensive automation and self-service features offered, Deepser allows you to optimize the process, reduce bureaucracy and improve the overall experience of new employees.

Contact us at [email protected] to find out how we can help you deliver well-structured and effective onboarding to ensure the long-term success of your organization.

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