CSM that is to say Customer Service Management The quality of Customer Service is an evaluation metric used to identify the success or lack of it of a...
The ultimate Guide to choose a Customer Service software
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Sla
What is a Customer Portal?
What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective...
Everything you need to know about ticketing systems
How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks about the most used...
How to choose a Service Desk Software
Integration and customization are key words in the software selection process. Choosing a software to manage customer care is not easy, especially if this...
Efficient Service Desk: where to start?
SOME ADVICE TO IMPLEMENT THE SERVICE THE BEST WAY Implementing an efficient and well-structured service is a fundamental step for companies that deal with...
5 simple points to organize your Customer Service
Structure your Service Desk in an impeccable way In a previous article we have already talked about how to start structuring the customer service...
The CMDB, how and why to implement it
Having the data of your infrastructure handy is essential. Let's see what the CMDB is, and what are techniques and tools to implement it. A BIT OF THEORY:...
Measuring the Service Desk: Getting Started
“You can't manage what you can't measure”( R. Kaplan ) Every Service Manager knows that two fundamental reasons for measuring their service are: Managing the...
ITIL© software for ISO 20000 certification
Software for ITIL© management of ISO 20000 processesImplements ITIL©: a web platform to adopt ITIL© easilyIncident / Problem Management: centralized reporting...
What is Facility Management and how to improve it
Let's find out what Facility Management is Decentralized requests It is crucial, therefore: Efficiently schedule your technicians' deployments, providing...