Customer support software is designed to facilitate customer service management. So how to choose the tool more in line with the needs of your company or more generally of your business?
The ultimate Guide to choose a Customer Service software Read More »
What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective solution for companies? With this article, we will try to give an exhaustive answer to all the above questions.
What is a Customer Portal? Read More »
How to simplify the resolution of requests for intervention and assistance with ticket management software. The article talks about the most used terminologies, the most useful features and the main benefits.
Everything you need to know about ticketing systems Read More »
Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your team works. Introducing a new software is a crucial step; in some cases, it can lead to nasty surprises if you realize too late that it’s not the right product.
How to choose a Service Desk Software Read More »
Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily basis.
In this article, we are not only addressing companies in the services or trade sector: in fact, your colleague who requires an internal service can also be your “customer”.
It is important to remember that every business always has its customer.
Efficient Service Desk: where to start? Read More »
We will see the 5 key points to organize the customer service and how easy they are to implement in an automated IT tool, such as Deepser.
5 simple points to organize your Customer Service Read More »
Having the data of your infrastructure handy is essential. Let’s see what the CMDB is, and what are techniques and tools to implement it.
The CMDB, how and why to implement it Read More »
Let’s take a closer look at this important issue in order to understand how to start measuring our Service Desk.
Measuring the Service Desk: Getting Started Read More »
Deepser, the modern and advanced Service Desk management software that allows you to reliably manage IT processes, leveraging the ITIL© framework.
A tool that facilitates you in obtaining ISO 20000 certification, useful to implement the IT Service Management processes required by the standard.
ITIL© software for ISO 20000 certification Read More »
Facility management is the discipline that controls all activities that do not concern the core business of a company: maintenance, office productivity, utilities, security, telecommunications, canteen service, building management and plant security.
Let’s find out what facility management is.
What is Facility Management and how to improve it Read More »
