Sla

Illustration Customer Portal

What is a Customer Portal?

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective solution for companies? With this article, we will try to give an exhaustive answer to all the above questions.

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Illustration Service Desk

Efficient Service Desk: where to start?

Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily basis.

In this article, we are not only addressing companies in the services or trade sector: in fact, your colleague who requires an internal service can also be your “customer”.
It is important to remember that every business always has its customer.

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