Blog Posts
The CMDB, how and why to implement it
Having the data of your infrastructure handy is essential. Let’s see what the CMDB is, and what are techniques and tools to...
Measuring Service Desk: Getting Started
Let's take a closer look at this important issue in order to understand how to start measuring our Service Desk...
How to optimize business processes with workflow
What is a workflow solution? How many types of workflows are there? What are their characteristics?
Let’s proceed in order and...
Why integrate Asset Management and Service Desk?
Many companies use Asset Management tools. Why integrate Asset Management and Service Desk?...
ITIL© software for ISO 20000 certification
Deepser, the modern and advanced Service Desk management software that allows you to reliably manage IT processes, leveraging the...
What is Facility Management and how to improve it
Facility management is the discipline that controls all activities that do not concern the core business of a company:...