The ultimate Guide to choose a Customer Service software
Customer support software is designed to facilitate customer service management. So how to choose the tool more in line with the needs of your company or more generally of your business?
Customer support software is designed to facilitate customer service management. So how to choose the tool more in line with the needs of your company or more generally of your business?
What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool for your business?
What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let’s see together what are the objectives and benefits of Enterprise Service Management.
What is a Help Desk software? What are the different types? How to choose the most functional service for your company’s needs? What are the best 2022 Help Desk software.
Managing Human Resources with a modern and integrated web portal brings numerous benefits.
Managing a customer care service is not as easy as we may think and a customer care manager can sometimes find herself full of doubts and questions to which she cannot give a timely answer.
In this article we will analyze some of them to see how to face this important challenge in the “4.0” era.
Is your Service Desk a “Single Point Of Contact” or a “Single Point Of Failure”?
Shared tool to create guides in an easily accessible web portal.
What is a workflow solution? How many types of workflows are there? What are their characteristics?
Let’s proceed in order and start with a simple definition.
When we talk about workflow software we are referring to a tool for managing workflows, capable of activating automated activities.