MAKE CUSTOMERS AUTONOMOUS Thanks to the incentives that the EU made available to those companies that adopt innovative digital tools for their production...
Customer care 4.0
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Knowledge Base
Is your Service Desk a SPOC or a SPOF?
No, I am not referring to the "SPOCK" in the image above ...I will rephrase the question to get straight to the point. Is your Service Desk a “Single Point Of...
Creation of a Knowledge Base: features and benefits
Shared tool to create guides in an easily accessible web portal. KNOWLEDGE BASE IN A HELP DESK SOFTWARE What is a knowledge base management tool for? Let’s...
How to optimize business processes with workflow
Workflow software: definition and features What is a workflow solution? How many types of workflows are there? What are their characteristics?Let's proceed in...