What is a Help Desk software? What are the different types? How to choose the most functional service for your company's needs? What are the best 2022 Help...
The 10 best Help Desk Software 2022
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Knowledge Base
Customer care 4.0
MAKE CUSTOMERS AUTONOMOUS Thanks to the incentives that the EU made available to those companies that adopt innovative digital tools for their production...
Is your Service Desk a SPOC or a SPOF?
No, I am not referring to the "SPOCK" in the image above ...I will rephrase the question to get straight to the point. Is your Service Desk a “Single Point Of...
Creation of a Knowledge Base: features and benefits
Shared tool to create guides in an easily accessible web portal. KNOWLEDGE BASE IN A HELP DESK SOFTWARE What is a knowledge base management tool for? Let’s...
How to optimize business processes with workflow
Workflow software: definition and features What is a workflow solution? How many types of workflows are there? What are their characteristics?Let's proceed in...