The ultimate Guide to choose a Customer Service software
Customer support software is designed to facilitate customer service management. So how to choose the tool more in line with the needs of your company or more generally of your business?
Knowledge Base
10 good reasons to use a CRM solution
What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool for your business?
Enterprise Service Management: characteristics and benefits
What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let’s see together what are the objectives and benefits of Enterprise Service Management.
The 10 best Help Desk Software 2022
What is a Help Desk software? What are the different types? How to choose the most functional service for your company’s needs? What are the best 2022 Help Desk software.
Why using a Human Resource Management Software
Managing Human Resources with a modern and integrated web portal brings numerous benefits.
Customer care 4.0
Managing a customer care service is not as easy as we may think and a customer care manager can sometimes find herself full of doubts and questions to which she cannot give a timely answer.
In this article we will analyze some of them to see how to face this important challenge in the “4.0” era.
Is your Service Desk a SPOC or a SPOF?
Is your Service Desk a “Single Point Of Contact” or a “Single Point Of Failure”?
Creation of a Knowledge Base: features and benefits
Shared tool to create guides in an easily accessible web portal.
How to optimize business processes with workflow
What is a workflow solution? How many types of workflows are there? What are their characteristics?
Let’s proceed in order and start with a simple definition.
When we talk about workflow software we are referring to a tool for managing workflows, capable of activating automated activities.